Matt
Austin,#2Author of original report
Tue, June 19, 2012
As an author of this complaint I declare that all the issues and concerns have been satisfactorily resolved.
Valpak of Austin
Austin,#3REBUTTAL Owner of company
Tue, June 19, 2012
We spoke with Matt today whose real name is Azamat Muhsinov and he told us he did not write this report and has no idea who did. Matt contacted us to advertise because his friend who works in the same industry told him that it worked well for him.
Matt signed an agreement for multiple mailings. When he signed up with Morgan, she told him there were anywhere from 2-3 Air Duct companies in each envelope plus carpet cleaning companies that also offered air duct cleaning coupons. He still signed the contract knowing this.
Morgan emailed him about changing his ad copy for the second mailing. He then told Morgan that he only received 3 calls. She then told him that the mailing had just mailed out to the homes and recommended changing his coupon prices to be competitive with the other companies in the envelope. She also suggested to put a call tracking number on the ad to help track all the calls that people made from his ad. He did not want to do this and stated he wanted to cancel. Morgan then explained the contract was non cancellable based upon the agreement he willingly signed.
From there, Morgan talked to me about the situation. I then called Matt and worked out a deal where if he did not get a certain amount of calls for the second mailing we would then let him out of the contract with no penalty. We agreed that he needed 10 calls to be happy. He then agreed to change his coupon offer and put a call tracking number on his ad. We told him at this point it was passed deadline but I would request for a critical change from our corporate office and put his new coupon offers and call tracking number on his ad.
The ad mailed out and within 4 days he had 10 calls. Matt told us he was not happy with the calls because the people were just "price shopping". After listening to the 10 calls on our call tracking system we found out that the person who was answering the phone for him was handling the calls very poorly. After much headache and going back and forth on this situation I decided to go ahead and let him out of the agreement and he was happy with this resolution even though I had no legal obligation to do this.
On a side note, Morgan did email Matt two postage receipts proving that we did mail the 100,000 homes he signed up for. We also have list providers that prove we do mail homes over 50,000 and above income levels.