- Report: #744791
Complaint Review: Vegas.com - Henderson Nevada
Reported By:
convextech -
Macon, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vegas.com
2370 Corporate Circle # 300 Henderson, 89074 Nevada, United States of America
Phone:
(702) 992-7900
Web:
www.vegas.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vegas.com My cousin had cancer and got sick so he couldn't go, but they wouldn't work with us Henderson, Nevada
Vegas.com
2370 Corporate Circle # 300
Henderson NV 89074
(702) 992-7900
I placed an order with Vegas.com on November 30 2010 for a $250 limo tour down the Las Vegas strip to take place the last evening of our trip, December 4 2010. I took special care to ensure that the trip wasn't non-refundable, because we were taking my cousin Larry Wilson to Las Vegas for his "bucket list" because he had terminal Stage IV cancer (he passed away six weeks ago). In fact, once we arrived in Vegas, he became ill from the plane ride and the pressure to his lungs, and was admitted to Desert Springs Hospital, where he stayed until we left Vegas on Sunday, December 5 2010.
On the morning of December 4 2010, it became apparent that Larry would not make it out of the hospital for the limo tour, in fact, his doctor wasn't guaranteeing that he would be released in time to make our flight home on Sunday. I called Vegas.com to cancel the tour at about 11:00 AM. I spoke to an agent and explained the circumstances, and she agreed to cancel the tour. She also noticed it was reserved in error for December 5th, and not the 4th. Either way it needed to be cancelled. After the phone call, I received a barrage of emails and phone calls, stating they would change the date and requested the hotel we were staying at, etc. I insisted it be cancelled and repeated the story. By the end of the conversation they said they would charge me anyway, so we might as well go without our cousin. I told them I would dispute the charge on my credit card if they did not give me a refund, to which the woman replied, "We will just continue to re-bill you, regardless of your dispute."
I then asked to change the trip to another date, the next time we are in Vegas, and they refused this as well, stating that I knew about their no-refund-no-cancellation-no-change policy. There is NO WAY I would have purchased this trip, knowing this, because MY COUSIN HAD CANCER!!! We knew he was sick and might not be able to make it!!!
I don't have to tell you that I am furious about these kind of tactics, and I am filing a complaint against this company with the Better Business Bureau as well as the FTC.
Sincerely,
Kristina P
2370 Corporate Circle # 300
Henderson NV 89074
(702) 992-7900
I placed an order with Vegas.com on November 30 2010 for a $250 limo tour down the Las Vegas strip to take place the last evening of our trip, December 4 2010. I took special care to ensure that the trip wasn't non-refundable, because we were taking my cousin Larry Wilson to Las Vegas for his "bucket list" because he had terminal Stage IV cancer (he passed away six weeks ago). In fact, once we arrived in Vegas, he became ill from the plane ride and the pressure to his lungs, and was admitted to Desert Springs Hospital, where he stayed until we left Vegas on Sunday, December 5 2010.
On the morning of December 4 2010, it became apparent that Larry would not make it out of the hospital for the limo tour, in fact, his doctor wasn't guaranteeing that he would be released in time to make our flight home on Sunday. I called Vegas.com to cancel the tour at about 11:00 AM. I spoke to an agent and explained the circumstances, and she agreed to cancel the tour. She also noticed it was reserved in error for December 5th, and not the 4th. Either way it needed to be cancelled. After the phone call, I received a barrage of emails and phone calls, stating they would change the date and requested the hotel we were staying at, etc. I insisted it be cancelled and repeated the story. By the end of the conversation they said they would charge me anyway, so we might as well go without our cousin. I told them I would dispute the charge on my credit card if they did not give me a refund, to which the woman replied, "We will just continue to re-bill you, regardless of your dispute."
I then asked to change the trip to another date, the next time we are in Vegas, and they refused this as well, stating that I knew about their no-refund-no-cancellation-no-change policy. There is NO WAY I would have purchased this trip, knowing this, because MY COUSIN HAD CANCER!!! We knew he was sick and might not be able to make it!!!
I don't have to tell you that I am furious about these kind of tactics, and I am filing a complaint against this company with the Better Business Bureau as well as the FTC.
Sincerely,
Kristina P
1 Updates & Rebuttals
MLS582
United States of AmericaHard to find a refund policy
#2Consumer Comment
Sun, September 11, 2011
This is some of the refund do's or don't:
How do I modify or cancel my hotel reservation?
To change the date of your stay or cancel your existing hotel reservation you must call one of our customer service specialists at (866) 998-3427 (within the United States) or (702) 992-7990 (international or in Las Vegas). Please have your confirmation number ready when you call. You CANNOT modify or cancel your reservation via e-mail or through the form below.
Important note: If you check in after 11:59 p.m. PST of your assigned check-in date and you have not notified VEGAS.com of a later arrival by phone before that deadline, the hotel may consider your entire reservation as a no-show. Once your reservation has been designated as a no-show your entire reservation will be canceled. Once your reservation has been determined as a no-show it is non-refundable.
How do I change the name, date or quantity of tickets on my show ticket or nightclub pass order?
Because of the policies set forth by showrooms and nightclubs, show tickets and club passes are NON-REFUNDABLE and NON-CHANGEABLE after they are purchased.
You may book additional show tickets or nightclub passes on our Web site or by calling one of our customer service specialists at 1-888-LAS VEGAS (527-8342).
What are your cancellation policies?
Our cancellation policies differ by the type of product you purchase.
All our policies can be found by clicking on the Terms & Conditions link near the bottom of one of our billing information pages. The billing information page is the page where you provide your name and other billing information when making an online purchase.
How long does it take to process a refund?
Your refund is immediately processed through our accounting department. It is then forwarded to your credit card company.
The issuing bank on your credit card is ultimately responsible for how soon it will show up on your statement. Usually, your refund will appear on your statement in one to two billing cycles. The maximum time allowed for a refund is four to six weeks.
The carriers, hotels and other suppliers providing travel or other services for VEGAS.com are independent contractors and not agents or employees of VEGAS.com or its affiliates. VEGAS.com and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such supplier or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. VEGAS.com and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control. VEGAS.com and its affiliates have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
Vegas.com Holly Madison Peepshow:
# CAMERAS/CELLPHONES/VIDEO CAMERAS/BACKPACKS/LUGGAGE: Guests WILL NOT be allowed to enter the showroom with any of these items unless they are an approved media outlet from our marketing team with credentials NO EXCEPTIONS.
# NO TOLERANCE POLICY: One picture or recording from any device will be considered AUTOMATIC REJECTION from the showroom without a refund- no questions asked. Guest will be asked to delete all pictures/recording before exiting the showroom with security and house management present.
# CAMERA/CELLPHONE/VIDEO CAMERA CHECK-IN: We implemented a camera/cell phone/video camera check-in at the front door before guest entry. If a guest refuses to check-in any of these devices a refund may be issued.
