- Report: #765664
Complaint Review: vegassmokes.com - Internet
Reported By:
Ken -
abbeville, South Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
vegassmokes.com
Internet, United States of America
Phone:
Web:
vegassmokes.com
Categories:
Business Rating:
(0)
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vegassmokes.com item not received Internet
purchased 2 pipes, only one arrived. sent numerous E-mails advising company. no response received
1 Updates & Rebuttals
Guyblur
United States of Americahow I Got My Stuff from VegasSmokes.com
#2Consumer Suggestion
Tue, March 13, 2012
I had a similar experience with VegasSmokes.com. I placed an order, had my account charged, and despite numerous attempts to email and call, I received no response. I called my bank, and they said that VegasSmokes had moved to Ocala, FL. Worse, they said they had so little information on VegasSmokes, that they strongly recommended I cancel the debit card I used for the transaction.
Here's where the news gets good.
My bank also said that in a few days, if I still got no response, I could file a claim. This is something anyone can do if you paid with a credit card or debit card (Visa/MasterCard, etc.). The bank would put the money back in my account immediately and then they would go to VegasSmokes' bank and get their money back from them.
I sent VegasSmokes an email letting them know I was planning to file a claim to get my money back. I got a response from "Frank" at VegasSmokes WITHIN AN HOUR. Frank said my order was processed and I would receive it in five business days.
Fifteen business days later...
Still no order. So I went forward with my bank and filed the claim. I sent an email to Frank letting him know my patience was at an end and that I filed the claim. The next day I got a tracking email from the US Postal Service for my package. I received the order in 3 days. It wasn't exactly what I ordered, but it was something I actually liked better so I called off the dogs with my bank.
