- Report: #745852
Complaint Review: Venture Custom Pools - Plano Texas
Reported By:
TanyaB -
Aubrey, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Venture Custom Pools
4568 State Hwy 121, Plano, 75024 Texas, United States of America
Phone:
972-377-9002
Web:
www.venturecustompools.com
Categories:
Business Rating:
(0)
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Venture Custom Pools Poor Quality, Poor Customer Service Plano, Texas
Venture Custom Pools built our pool in 2007. It was completed in December and is approximately 3 1/2 yrs old. Too bad it appears to be 10 or more years old. We have had multiple issues beginning with the building process until present.
This past autumn tiles were falling off of the pool. We called Venture. They reluctantly sent someone out and they did readhere the tiles to the pool. They even fixed a couple of other things we had been unhappy with for some time.
The tiles from the same area are falling off again. Again we called Venture. Unfortunately, our warranty covered the first 2 years and we were informed that it is like buying a new car... after a few years the warranty expires and things start falling off. So, you just have to get them fixed. Too bad we can not trade it in.
No explanation as to why our neighbors pool (also built by Venture about 9 months before ours) has not had any issues.
Why us, why our pool? The salesman said the supervisor would be there everyday overseeing every phase. He wasn't. He was rude. He had zero customer service skills. I blame a lot of our issues over time on him. Most of these companies bring in contractors to do the different phases of the job. His job was to make sure that they (whether they be contractors or employees) do their job correctly. He did not do his job. The folks at Venture love to blame some of our issues on ground shifting. Our neighbors (mentioned above) live directly next door to us. Wouldn't their ground shift when our ground shifts?
To be honest, I am not so sure I even want anyone from Venture Custom Pools to lay another hand on our pool. It may actually still be salvageable if we can find the right person or company who actually cares about doing a quality job and offering quality customer service.
Apparently this company is a hit or a miss. Our neighbors experience was good but ours has been trying and stressful. The odds are not in your favor. Don't risk it. I can not tell you who is the right choice, but Venture is definitely not it.
This past autumn tiles were falling off of the pool. We called Venture. They reluctantly sent someone out and they did readhere the tiles to the pool. They even fixed a couple of other things we had been unhappy with for some time.
The tiles from the same area are falling off again. Again we called Venture. Unfortunately, our warranty covered the first 2 years and we were informed that it is like buying a new car... after a few years the warranty expires and things start falling off. So, you just have to get them fixed. Too bad we can not trade it in.
No explanation as to why our neighbors pool (also built by Venture about 9 months before ours) has not had any issues.
Why us, why our pool? The salesman said the supervisor would be there everyday overseeing every phase. He wasn't. He was rude. He had zero customer service skills. I blame a lot of our issues over time on him. Most of these companies bring in contractors to do the different phases of the job. His job was to make sure that they (whether they be contractors or employees) do their job correctly. He did not do his job. The folks at Venture love to blame some of our issues on ground shifting. Our neighbors (mentioned above) live directly next door to us. Wouldn't their ground shift when our ground shifts?
To be honest, I am not so sure I even want anyone from Venture Custom Pools to lay another hand on our pool. It may actually still be salvageable if we can find the right person or company who actually cares about doing a quality job and offering quality customer service.
Apparently this company is a hit or a miss. Our neighbors experience was good but ours has been trying and stressful. The odds are not in your favor. Don't risk it. I can not tell you who is the right choice, but Venture is definitely not it.
1 Updates & Rebuttals
TanyaB
Aubrey,Texas,
United States of America
Poor Workmanship - Venture Custom Pools
#2Author of original report
Wed, July 27, 2011
So, we had a couple of professional opinions regarding our pool issues. I cannot possibly explain this in professional pool terms... Decking, concrete, etc. naturally expand and contract with changes in the weather. The way the deck and pool and tiles were done, the natural process of expansion and contraction is pushing the top row of tiles forward in this one section of the pool.
The ground is NOT shifting as Venture would prefer us to believe. Our issue is due to "POOR WORKMANSHIP". Unfortunately, this is not covered by warranty. Though you would think considering the numerous complaints on the internet, BBB, etc. that Venture would wish to fix their increasingly bad reputation.
All we can do is cough up $1300 to get this fixed so that we will not continue to have tiles popping off of our 3 yr old pool.
And we will continue to let as many people as cross our path know that Venture Custom Pools is not the smart choice to build there pool.
