mpadilla
United States of America#2REBUTTAL Owner of company
Mon, March 05, 2012
I met this customer at her house so I could give her a quote on the granite work that she was looking to have done. While I was there she mentioned to me that she also wanted to get some tile work done as well, so I offered her a quote on that. I then asked where her cabinets were, and she informed me that she hadn't ordered them yet. I told her that I would also be able to provide the new cabinets that she was looking for and it would save her $1000.00. She agreed to all of this and signed a contract with me for all the work. As we got started doing the work I noticed that the tile on the walls in her shower was falling off and I mentioned this to her. She asked what it would cost to fix that and I gave her a quote. She agreed to the quote for the shower walls and asked us to get started on that as well. I told her that wouldn't be a problem but that I needed her to sign the amended contract for the new work. Everytime I would try and meet with the customer she wouldn't show up to sign the new contract. I tried several times to meet with her without success. It got to the point that the customer would only text me and would never return any of my phone calls. Finally one day the customer text me that she wasn't going to finish paying for the job and demanded that we stop work immediately. She also told me that she would take me to court and sue me for all her money back even thought more than half the job was done. After several appointments in court the judge ruled in my favor ordering me only to pay her back the money spent on granite instead of the ridiculous sum that she was requesting. I feel that this customer bit off more than she could chew financially and instead of fessing up to her mistake she tried to drag my name through the mud and courts.