- Report: #112086
Complaint Review: Veracity Credit Consultants - Denver Colorado
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Veracity Credit Consultants
1200 17th St. Ste. 1000 Denver, 80202 Colorado, U.S.A.
Phone:
303-893-1801
Web:
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Veracity Credit Consultants ripoff unprofessional failure to deliver as proised lack of response Denver Colorado
I contacted Veracity Credit in April regarding their "credit reapir" services. I originally spoke with John Madison Ayer, he got my account active and the ball rolling. I advised John to keep me informed as to what was going on, who they contacted, etc, as I was a bit skeptical of this whole process. He assured me I would be hearing from him on a regular basis, and I would be receiving information from the various credit beureaus. That turned out to not be the case. After over a month, I had not received any of the paperwork he described, so I called him and emailed him. No response.
I called and emailed him again. No response. I called again and spoke to a "supervisor" Kyle Kolb. Who went through the whole procedure and explained "his people were all over it" and talked me into signing my wife up. She started to receive documentation, but I still did not. And again, not the kind of follow up I was promised.
So I called kyle again to dsicuss the situation. It is now middle of July. He said he would crddit me for one month as I was disgusted with service and level of professionalism. I did receive the credit after sometime. By end of August I still was not receiving the type of responses from him or credit beureaus I was promised and called Kyle to cancel my subscription. My wife wanted to continue for the time being. He said no problem, he would cancel my subscription effective immediately.
Come end of September, I get charged twice.
I called and spoke to Nick in accounting. He asked that I email him bank statements showing the two charges and he would credit me immediately. I asked that he email or call me to verify he received the documents and that the credit had been processed. Several days later, still no word from Kyle or Nick. I called again and spoke with Nick today regarding the credits and to cancel both mine and my wife's subscription as I have no faith in this company and feel they lack professionalism with dealing with their "customers".
Desired Settlement: Refund
Settlement Explanation:
I want the BBB to be aware of these unprofessional actions, warn other potential customers of the risks, and to assure I get the refund of $70.00 I was promised and proof of cancellation and refund so this does not continue and I can be done with this company.
Brian
San Jose, California
U.S.A.
I called and emailed him again. No response. I called again and spoke to a "supervisor" Kyle Kolb. Who went through the whole procedure and explained "his people were all over it" and talked me into signing my wife up. She started to receive documentation, but I still did not. And again, not the kind of follow up I was promised.
So I called kyle again to dsicuss the situation. It is now middle of July. He said he would crddit me for one month as I was disgusted with service and level of professionalism. I did receive the credit after sometime. By end of August I still was not receiving the type of responses from him or credit beureaus I was promised and called Kyle to cancel my subscription. My wife wanted to continue for the time being. He said no problem, he would cancel my subscription effective immediately.
Come end of September, I get charged twice.
I called and spoke to Nick in accounting. He asked that I email him bank statements showing the two charges and he would credit me immediately. I asked that he email or call me to verify he received the documents and that the credit had been processed. Several days later, still no word from Kyle or Nick. I called again and spoke with Nick today regarding the credits and to cancel both mine and my wife's subscription as I have no faith in this company and feel they lack professionalism with dealing with their "customers".
Desired Settlement: Refund
Settlement Explanation:
I want the BBB to be aware of these unprofessional actions, warn other potential customers of the risks, and to assure I get the refund of $70.00 I was promised and proof of cancellation and refund so this does not continue and I can be done with this company.
Brian
San Jose, California
U.S.A.
2 Updates & Rebuttals
Brian
San Jose,California,
U.S.A.
Update
#2Consumer Comment
Tue, October 26, 2004
Veracity did in fact, finally refund me the amounts requested. Kyle was extremely instrumental in this resolution. I have severed all ties with Veracity. This may very well be an isolated incident, others may have great luck with Veracity. Let me know of other positive experiences with veracity.
Kyle
Denver,Colorado,
U.S.A.
Our Doors Here Are Open...
#3UPDATE Employee
Wed, October 20, 2004
At Veracity, we regret this misunderstanding and the path it has taken. The nature of this space itself can cause a high level of anxiety. We had sent a $70.00 refund, as previously requested, prior to this posting. However, with a successful resolution we hope to demonstrate our commitment to providing a valuable service. I welcome all questions and comments to [DELETED]. Our doors are open. Most Sincerely,
