- Report: #438025
Complaint Review: Verizon And Direct TV - Roanoke Virginia
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Verizon And Direct TV
1709 Windsor Ave SW Roanoke, 24015 Virginia, U.S.A.
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Verizon And Direct TV, Verizon offered DSL & Direct TV bundle deal to sign up and then reniged. Roanoke Virginia
Six months ago I signed up for a bundle deal over the Internet to have my phone, DSL and Direct TV all together. I printed out the offer showing all prices and services offered by Verizon. Every month since then I have been over-billed. I have filed a complaint with the BBB and that is getting nowhere.
I have received 2 responses from Verizon via the BBB and they want nearly $50 a month more than the original offer.
I was offered the first 6 months free of internet when I signed up and the bills I have received did not reflect that either.
It has been a disaster from the very start. The installation did not go smooth and now the billing can't be straighted out.
I have called monthly and each person at Verizon tells me a different story and says they will fix the bill, but no one does. I sent a certified letter to Verizon that was ignored, and contacted the BBB to no avail. I have no choice but to seek legal counsel.
I strongly recommend anyone who is considering a Verizon-Direct TV bundle to not go that route.
When I first signed up, I told a friend about this bundle, and they did the same. They are having billing issues, too.
Bill ****
Roanoke, Virginia
Canada
I have received 2 responses from Verizon via the BBB and they want nearly $50 a month more than the original offer.
I was offered the first 6 months free of internet when I signed up and the bills I have received did not reflect that either.
It has been a disaster from the very start. The installation did not go smooth and now the billing can't be straighted out.
I have called monthly and each person at Verizon tells me a different story and says they will fix the bill, but no one does. I sent a certified letter to Verizon that was ignored, and contacted the BBB to no avail. I have no choice but to seek legal counsel.
I strongly recommend anyone who is considering a Verizon-Direct TV bundle to not go that route.
When I first signed up, I told a friend about this bundle, and they did the same. They are having billing issues, too.
Bill ****
Roanoke, Virginia
Canada
