- Report: #355374
Complaint Review: Verizon Bundle Services/DirectTV - Nationwide
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Verizon Bundle Services/DirectTV
verizon.com;www.directv.com Nationwide, U.S.A.
Phone:
800-483-4000
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Verizon Bundle Services/DirectTV Ripped off by both Verizon Bundle Services and Directv Verizon - Atlanta; Greenwood Village - (Directv) Verizon - Georgia; Directv - Colorado Nationwide
I ordered the bundle services through Verizon with the residential phone, DSL and Directv. Since I have bad credit, I had to pay a $200.00 deposit. Fine, I understood that and did that.
I received a letter from Directv that my service would be official July 11 and I have had the satellite service for about 1 week and then last week got my phone and DSL set up.
We had some heavy rains due to Hurrican Dolly where I live, so I wasn't surprised when I got up this morning to discover my Directv wasn't working. After a few minutes it was back up.
This afternoon around 1:00 my daughter called me at work to tell me that there was a message on our tv stating that we needed to contact customer support. Still thinking that it was an outage, I wasn't concerned.
I called tech support and they didn't show any issues in my area so they referred me to another number. I called that number and was told that we were disconnected for some outstanding bill of $57.44. Having only just started the service, I couldn't imagine what it could be. It had something to do with Verizon.
I then called Verizon who told me that I didn't owe anything yet. So I called the number I was given earlier for Directv and had to go through the entire story again. This time, I was told I had a credit of $.49 cents. By this time, I was getting very upset and frustrated and finally demanded to talk to a supervisor. She starts to ask me if I've had service with Verizon before or a company called Quest. I have never had service with Verizon and don't even know what Quest is. In the meantime, I'm in the dr's office waiting to get in for an appt. I started calling about 1:00 and by this time, I've been on the phone almost an hour without any resolution.
Then, just as we're getting ready to have a 3 way conference with someone to help me figure this problem out, my cell drops my call. I see the dr., leave and then start calling back.
I then have to go through all of the same routine of giving them my phone number, acct. number, etc., etc.. I explained that I was working with Sharon and my phone disconnected. I was rudely told that they couldn't guarantee that I would get the same person. So I hung up. By this time, it's been over any hour.
I called back and finally was told that since I had ordered the bundle, it was Verizon's responsibility to pay Directv and they had not fulfilled that payment. I told them I had not even received a bill, to which their response was that Directv bills a month in advance. I had never been told this. I was also told that I should have ordered directly through Directv because Verizon doesn't handle the payments properly. Then I was given another number to call to make a payment before they would restore my services.
I callled the payment number and was asked how I would be paying. I said my Visa. She had to ask me 3 times for the number and then after she explained to me that there was a $5.00 processing fee for paying over the phone. I then asked if I could pay over the Internet because I wasn't aware that there would be a phone payment convenience and was not told this in advance. I was told that the payment had already been processed.
I then called Verizon and complained. I was not given an adequate answer from them.
I feel very upset and ripped off and don't where to turn.
My3angels
League City, Texas
U.S.A.
I received a letter from Directv that my service would be official July 11 and I have had the satellite service for about 1 week and then last week got my phone and DSL set up.
We had some heavy rains due to Hurrican Dolly where I live, so I wasn't surprised when I got up this morning to discover my Directv wasn't working. After a few minutes it was back up.
This afternoon around 1:00 my daughter called me at work to tell me that there was a message on our tv stating that we needed to contact customer support. Still thinking that it was an outage, I wasn't concerned.
I called tech support and they didn't show any issues in my area so they referred me to another number. I called that number and was told that we were disconnected for some outstanding bill of $57.44. Having only just started the service, I couldn't imagine what it could be. It had something to do with Verizon.
I then called Verizon who told me that I didn't owe anything yet. So I called the number I was given earlier for Directv and had to go through the entire story again. This time, I was told I had a credit of $.49 cents. By this time, I was getting very upset and frustrated and finally demanded to talk to a supervisor. She starts to ask me if I've had service with Verizon before or a company called Quest. I have never had service with Verizon and don't even know what Quest is. In the meantime, I'm in the dr's office waiting to get in for an appt. I started calling about 1:00 and by this time, I've been on the phone almost an hour without any resolution.
Then, just as we're getting ready to have a 3 way conference with someone to help me figure this problem out, my cell drops my call. I see the dr., leave and then start calling back.
I then have to go through all of the same routine of giving them my phone number, acct. number, etc., etc.. I explained that I was working with Sharon and my phone disconnected. I was rudely told that they couldn't guarantee that I would get the same person. So I hung up. By this time, it's been over any hour.
I called back and finally was told that since I had ordered the bundle, it was Verizon's responsibility to pay Directv and they had not fulfilled that payment. I told them I had not even received a bill, to which their response was that Directv bills a month in advance. I had never been told this. I was also told that I should have ordered directly through Directv because Verizon doesn't handle the payments properly. Then I was given another number to call to make a payment before they would restore my services.
I callled the payment number and was asked how I would be paying. I said my Visa. She had to ask me 3 times for the number and then after she explained to me that there was a $5.00 processing fee for paying over the phone. I then asked if I could pay over the Internet because I wasn't aware that there would be a phone payment convenience and was not told this in advance. I was told that the payment had already been processed.
I then called Verizon and complained. I was not given an adequate answer from them.
I feel very upset and ripped off and don't where to turn.
My3angels
League City, Texas
U.S.A.
2 Updates & Rebuttals
Rwg
Colorado Springs,Colorado,
U.S.A.
Rebuttal of the rebuttal
#2Consumer Comment
Tue, September 30, 2008
DirectTV claims that must deal with the phone company, and the phone company sets the rules. In my case, DirectTV says the phone company is not involved with the bundle deal. They say I owe them directly. In other words, DirectTV says whatever they want to say in order to take your money.
Amber
Lake City,Florida,
U.S.A.
Just So You Know..
#3UPDATE Employee
Wed, July 30, 2008
I work for DirecTV, and i know a lot of times its unclear to customers how bundling services work. We bundle with 3 or more companies; Bellsouth, Qwest, or Verizon. in your case, Verizon. Basically, Verizon pays your Directv bill, and then bills you, and you pay Verizon for all the services you get from them (including directv). When your services are cut off, its because verizon called us and told us to do so. We are NOT able to reconnect them until Verizon makes contact with us again, saying your account is back in good standing, and giving us permission to do so. It's not that we pass the blame and refer you to verizon.. it's that we are NOT ALLOWED to reinstate services if you're bundling.
