Allyson
St Charles,#2UPDATE EX-employee responds
Fri, December 08, 2006
What happened to you is called cramming. Phone companies such as Verizon are required by law to bill these charges for other carriers. When you call Verizon you must tell them you did not authorize the charge and tell them specifically that you were crammed. Verizon should immediately send the charges back. If you get a representative who tells you to call the company who charged you, ask for a supervisor. If the supervisor is unhelpful, file a complaint with the puc. If you have already called the company who has charged you fraudulently and they have said they will give you credit, Verizon can set aside that amount for a certain amount of time so you are not billed late fees. It is also a good idea to call the company to have them cancel the service. Verizon can block the charges but cannot make the company cancel the service. *Very important note* If these charges are for long distance calls, it is not cramming! Unauthorized long distance is a totally different ballgame. Cramming usually consists of voicemails, internet services, and monthly long distance charges (but not specific calls). Here is a link to help you keep from getting crammed. Also, asked for bill block, it may also be known as misc charge block. http://www.ftc.gov/bcp/conline/pubs/services/cramming.htm