- Report: #281005
Complaint Review: Verizon FIOS Collections - Bloomington Illinois
-
Author Confirmed
Why?
Verizon FIOS Collections
404 Brock Drive P.O. Box 3427 Bloomington, Illinois, U.S.A.
Phone:
888-338-9333
Web:
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Verizon FIOS, Collections, AFNI Lied, cheats, swears! These people are rude! Refuse to work with us, and they stopped the direct debit! Bloomington Illinois
*Author of original report: What fighting this company is costing us!
*Author of original report: Verizon manger contacts me
*Author of original report: Verizon manger contacts me
*Consumer Comment: Let's see if I got this right...
*Author of original report: responce to the person named Niki
*Author of original report: Sucess! The Book works! (I hope)
*Consumer Comment: Though you have chosen to close this report, I don't believe it should have been filed
*Consumer Comment: Verizon Is BAD
*Consumer Comment: Afni is a Third Party Collection Agency!!! What this means for people they are trying to collect from!
MY wife and I signed on with verizon fios last summer (2006) wanting TV and internet service. Because we were not requesting phone service, the representitve said we had to use automated biling to a credit card. We agreed. There were a few hiccups with that system in december, but we were assured it was corrected. Late June of this year (2007) our services were cut off. We called thinking it was a techinal issue, and lo and behold, we had raked up a $1000 bill. We asked if this was correct, and they said they had not recieved a payment since janurary. I told them that we had an automatic bill to our card, and they said it was not there for some reason. We were refered to the billing department and they refered us to collections.
My wife called and spoke to a representive who told her that the only thing she could do was charge us $178/ month for 6 months. My wife said we could not afford that and asked for a supervisor to talk to. The woman said the supervisor was the only one who could over write this, but he was busy and would call us back. In the mean time, she said, we should pay $100 to get the service back on. My wife did and we never recieved the phone call. We called several times after and sat on hold, racking up our cell phone bill; the only phones we have.
On July 24, 2007 our service was disconnected again. We called, and sat on hold again. This time, I called customer relations and spoke to Ellen Johnson who assured us that this was a huge mistake and she would investigate and call us back on the 25th and restore our services. She called my wife back on the 25th and told her that she would need to call the collections number again and that if we could not afford what they decided, maybe we should drop it all together. She was extremely rude and hung up. I called her back immediately and asked why she spoke to my wife like that. She was rude to me and said that was her decision. I asked to speak to the CEO. I was refused, she stated that they took his calls.
Then transfered me to James Neeld, a 'supervisor' who said that if I did not agree with his decision, that it was too bad. I then requested that I speak to the CEO, and he denied me saying that he represented the CEO. I told him that he was not dong the CEO justice and the share holders would not like to hear about how Verizon is treating its customers. He said if you think like that, I am hanging up. He did so, and I called back. Right away, I got a hold of Amy *no last name given* and she tried to transfer me to someone, but I was 'disconnected'. I called again, and got Ellen, who rudely put me on hold. Eventually I spoke to a Ms. McMillian who said we would get a call back soon about this matter.
We are not trying to get out of the bill. We also want to stay loyal verizon customers. The service is great and until recently the customers service was second to none. We just dont feel like we should be punished for paying our credit card bill on time and not knowing that verizon stopped billing it with out telling us.
07/25/2007 Case Received by BBB
07/25/2007 More info received from the consumer
We never at any time received a bill or statement. When we called in June, they finally corrected our address. We had service the entire year and never once did they call to correct this. Our service was not interrupted in that time frame so we would not know to contact them. We did not pick the equipment up; it was delivered. We contacted the New York office, and this was the only office listed that made sense.
07/27/2007 Case Reviewed by BBB
07/27/2007 Notify Business of Dispute
07/27/2007 Send Acknowledgement to Consumer
07/27/2007 More info received from the consumer
Today, we received a call from a Catiline Lane. She spoke to my wife at first and toward the end of their conversation she was crying. I took the phone call at that point and asked why she would not work with us. She rudely explained that all she was going to do was give us those options. I calmly asked why she would not consider giving us two (2) more months, and she refused, saying that all she was authorized to do was four (4) months. (before, all they could do was three (3) months) She gave us an ultimatum of either a three (3) month payment plan or a four (4) month payment plan and said that we could except the extension or she could hang up and leave notes stating that we refused to work with them. She kept screaming at me and saying stop repeating yourself! "Stop repeating yourself! I said we were not refusing, she was. She asked if I had any other question, and I replied yes, I do. She coldly said no, you don't. You either accept or deny the offer. I asked if I could verizon were not the only choice in television and internet in our complex, then I would switch because of this.
07/31/2007 More info received from the consumer
At 4:30 pm, we contacted Ms. McMillan to receive an update to our situation.She informed us that she has called, emailed, and instant messaged the supervisor of Cathlene Lane from last week. She has not received a response and because of this she informed us she is escalating the case further to an executive above that supervisor. We asked about their 10 day rule where after 10 days all services are cut. She informed us she expects to hear from someone by then. If not, then the services stay off and we cannot restore them. We want our services back on! All we want is to work with the company.
08/01/2007 More info received from the consumer
We called Ms. McMillan again this evening because we had not heard back from her regarding our account. She said that an executive was supposed to call us with his decision. She also said that she still had not received a report from BBB. The day before, she said she had. At 5:30 pm cst, we called the 1800-483-7988 number and they said the west coast offices were still open and we should receive a call. At 8:36 pm cst we called again and they said they could not contact this executive. Im not sure there even is an executive. So I called Ms. McMillan at 8:50pm cst and left a message. All we want is Verizon to work with our situation.
08/02/2007 More info received from the consumer
At 5:30pm, my wife called Ms. McMillan because we still have not received a call back. She told her that she was not going to do anything further. She then referred us to collections. When my wife called collections, she was told that we could not make an arrangement. She called again and was told that she could, but services could not be restored until $300 was paid. Last time we did this, we only had to pay $100 to turn it on. Verizon is REFUSING to work with us. We want retribution!
08/14/2007 No response to first notice to business
08/14/2007 Reminder of Dispute to Business
08/20/2007 More info received from the consumer
We made the payment arrangement earlier this month and family lent us the money. We called on Friday, but because of work, we were too late. They took down that we tried to call and pay and we called this morning. After 45 min of being jerked around, the collections department (whom set up the payment arrangement and said after we make the first payment our services will be turned on) said that there was no arrangement and we need to pay off the whole thing now. This is ridiculous!
08/21/2007 More info received from the consumer
My wife called yesterday and today to Ms. Carman McMillan and she has not yet returned our phone calls on this matter. If we do not get a response by tomorrow, I will report this to the FCC.
08/23/2007 No Response received from Business on Reminder
08/23/2007 Inform Consumer No Response from Business
08/23/2007 Inform Consumer - Case Closed UNANSWERED
08/23/2007 Inform Business - Case Closed UNANSWERED
08/23/2007 Case Closed - UNANSWERED
At this point, they had agreed to let us pay again. But all through september and most of October, they put us on hold for an hour at a time. We are school bus drivers and work for a living. We can sit on the phone all day. So they wouldnt let us pay AGAIN!
10/23/2007 BBB Reviews Consumer Rebuttal to Business Response
We now have been trying to pay for 3 months. Online, it locks us out and none of the numbers provided to us online by Verizon or on the bill will let us through. We sit on hold for 40min to an hour at a time. This is running up our cell phone bills, seeing as that we can only call during business hours while we are at work. I have emailed billing but the email I received was automated saying that there was no one monitoring that in box. If they want our money, why dont they let us pay the agreement? Verizon has even called us, but when we call back we sit on hold. We want to pay our bill!
10/25/2007 More info received from the consumer On Tuesday we were able to get through to a rep. They said we could pay $100 to turn our service back on. We paid on Wednesday at 11:00 am CST. The rep said we should have service in 24 hrs. at 13:00 CST (1pm) we still did not have service. My wife sat on hold for 30 min when a rep picked up. The rep said there were not any notes that we were getting service and did not understand our question. She then sent me up to the supervisor who questioned why my wife had me there next to her. I was calming my wife down because of the hell the supervisor put my wife through. This woman was demeaning and demanding. She called my wife useless and thats is when I picked up the phone. The supervisor would not let me speak and told me they had tried to work with us and that her department always had people picking up phones so we were not on hold that long. She then proceeded to tell me that we had free months of service (if we did, why are they on the bill?). When I tried asking what months, she stoped me and said that she was tired of arguing with us and that I was a "Stupid F*&* head". Then she hung up. All we were trying to do is keep our end of the bargain. I do not appreciate being talked to this way and am reporting this to teh FCC.
Brandon
Lewisville, Texas
U.S.A.
Click here to read other Rip Off Reports on Verizon
My wife called and spoke to a representive who told her that the only thing she could do was charge us $178/ month for 6 months. My wife said we could not afford that and asked for a supervisor to talk to. The woman said the supervisor was the only one who could over write this, but he was busy and would call us back. In the mean time, she said, we should pay $100 to get the service back on. My wife did and we never recieved the phone call. We called several times after and sat on hold, racking up our cell phone bill; the only phones we have.
On July 24, 2007 our service was disconnected again. We called, and sat on hold again. This time, I called customer relations and spoke to Ellen Johnson who assured us that this was a huge mistake and she would investigate and call us back on the 25th and restore our services. She called my wife back on the 25th and told her that she would need to call the collections number again and that if we could not afford what they decided, maybe we should drop it all together. She was extremely rude and hung up. I called her back immediately and asked why she spoke to my wife like that. She was rude to me and said that was her decision. I asked to speak to the CEO. I was refused, she stated that they took his calls.
Then transfered me to James Neeld, a 'supervisor' who said that if I did not agree with his decision, that it was too bad. I then requested that I speak to the CEO, and he denied me saying that he represented the CEO. I told him that he was not dong the CEO justice and the share holders would not like to hear about how Verizon is treating its customers. He said if you think like that, I am hanging up. He did so, and I called back. Right away, I got a hold of Amy *no last name given* and she tried to transfer me to someone, but I was 'disconnected'. I called again, and got Ellen, who rudely put me on hold. Eventually I spoke to a Ms. McMillian who said we would get a call back soon about this matter.
We are not trying to get out of the bill. We also want to stay loyal verizon customers. The service is great and until recently the customers service was second to none. We just dont feel like we should be punished for paying our credit card bill on time and not knowing that verizon stopped billing it with out telling us.
07/25/2007 Case Received by BBB
07/25/2007 More info received from the consumer
We never at any time received a bill or statement. When we called in June, they finally corrected our address. We had service the entire year and never once did they call to correct this. Our service was not interrupted in that time frame so we would not know to contact them. We did not pick the equipment up; it was delivered. We contacted the New York office, and this was the only office listed that made sense.
07/27/2007 Case Reviewed by BBB
07/27/2007 Notify Business of Dispute
07/27/2007 Send Acknowledgement to Consumer
07/27/2007 More info received from the consumer
Today, we received a call from a Catiline Lane. She spoke to my wife at first and toward the end of their conversation she was crying. I took the phone call at that point and asked why she would not work with us. She rudely explained that all she was going to do was give us those options. I calmly asked why she would not consider giving us two (2) more months, and she refused, saying that all she was authorized to do was four (4) months. (before, all they could do was three (3) months) She gave us an ultimatum of either a three (3) month payment plan or a four (4) month payment plan and said that we could except the extension or she could hang up and leave notes stating that we refused to work with them. She kept screaming at me and saying stop repeating yourself! "Stop repeating yourself! I said we were not refusing, she was. She asked if I had any other question, and I replied yes, I do. She coldly said no, you don't. You either accept or deny the offer. I asked if I could verizon were not the only choice in television and internet in our complex, then I would switch because of this.
07/31/2007 More info received from the consumer
At 4:30 pm, we contacted Ms. McMillan to receive an update to our situation.She informed us that she has called, emailed, and instant messaged the supervisor of Cathlene Lane from last week. She has not received a response and because of this she informed us she is escalating the case further to an executive above that supervisor. We asked about their 10 day rule where after 10 days all services are cut. She informed us she expects to hear from someone by then. If not, then the services stay off and we cannot restore them. We want our services back on! All we want is to work with the company.
08/01/2007 More info received from the consumer
We called Ms. McMillan again this evening because we had not heard back from her regarding our account. She said that an executive was supposed to call us with his decision. She also said that she still had not received a report from BBB. The day before, she said she had. At 5:30 pm cst, we called the 1800-483-7988 number and they said the west coast offices were still open and we should receive a call. At 8:36 pm cst we called again and they said they could not contact this executive. Im not sure there even is an executive. So I called Ms. McMillan at 8:50pm cst and left a message. All we want is Verizon to work with our situation.
08/02/2007 More info received from the consumer
At 5:30pm, my wife called Ms. McMillan because we still have not received a call back. She told her that she was not going to do anything further. She then referred us to collections. When my wife called collections, she was told that we could not make an arrangement. She called again and was told that she could, but services could not be restored until $300 was paid. Last time we did this, we only had to pay $100 to turn it on. Verizon is REFUSING to work with us. We want retribution!
08/14/2007 No response to first notice to business
08/14/2007 Reminder of Dispute to Business
08/20/2007 More info received from the consumer
We made the payment arrangement earlier this month and family lent us the money. We called on Friday, but because of work, we were too late. They took down that we tried to call and pay and we called this morning. After 45 min of being jerked around, the collections department (whom set up the payment arrangement and said after we make the first payment our services will be turned on) said that there was no arrangement and we need to pay off the whole thing now. This is ridiculous!
08/21/2007 More info received from the consumer
My wife called yesterday and today to Ms. Carman McMillan and she has not yet returned our phone calls on this matter. If we do not get a response by tomorrow, I will report this to the FCC.
08/23/2007 No Response received from Business on Reminder
08/23/2007 Inform Consumer No Response from Business
08/23/2007 Inform Consumer - Case Closed UNANSWERED
08/23/2007 Inform Business - Case Closed UNANSWERED
08/23/2007 Case Closed - UNANSWERED
At this point, they had agreed to let us pay again. But all through september and most of October, they put us on hold for an hour at a time. We are school bus drivers and work for a living. We can sit on the phone all day. So they wouldnt let us pay AGAIN!
10/23/2007 BBB Reviews Consumer Rebuttal to Business Response
We now have been trying to pay for 3 months. Online, it locks us out and none of the numbers provided to us online by Verizon or on the bill will let us through. We sit on hold for 40min to an hour at a time. This is running up our cell phone bills, seeing as that we can only call during business hours while we are at work. I have emailed billing but the email I received was automated saying that there was no one monitoring that in box. If they want our money, why dont they let us pay the agreement? Verizon has even called us, but when we call back we sit on hold. We want to pay our bill!
10/25/2007 More info received from the consumer On Tuesday we were able to get through to a rep. They said we could pay $100 to turn our service back on. We paid on Wednesday at 11:00 am CST. The rep said we should have service in 24 hrs. at 13:00 CST (1pm) we still did not have service. My wife sat on hold for 30 min when a rep picked up. The rep said there were not any notes that we were getting service and did not understand our question. She then sent me up to the supervisor who questioned why my wife had me there next to her. I was calming my wife down because of the hell the supervisor put my wife through. This woman was demeaning and demanding. She called my wife useless and thats is when I picked up the phone. The supervisor would not let me speak and told me they had tried to work with us and that her department always had people picking up phones so we were not on hold that long. She then proceeded to tell me that we had free months of service (if we did, why are they on the bill?). When I tried asking what months, she stoped me and said that she was tired of arguing with us and that I was a "Stupid F*&* head". Then she hung up. All we were trying to do is keep our end of the bargain. I do not appreciate being talked to this way and am reporting this to teh FCC.
Brandon
Lewisville, Texas
U.S.A.
Click here to read other Rip Off Reports on Verizon
9 Updates & Rebuttals
Craig
Savoy,Texas,
U.S.A.
Afni is a Third Party Collection Agency!!! What this means for people they are trying to collect from!
#2Consumer Comment
Mon, February 04, 2008
Afni Inc. is a third party collection agency. This means that they most likely purchased the debt from Verizon and whomever else they represent. This also means that if they purchased the debt they probably paid less than 5% of the original balance. As far as Verizon not notifying you they do have an obligation to send out statements on your account even if you opt to do automatic payments they are still required to notify you the instant your account becomes delinquent. As far as what they say (three months to pay, four months to pay, I will notate your refusal to pay, etc.) these are all nothing more than collection tactics. I am familiar with collections because I worked in collections for several years. Also I remember seeing somewhere where someone was complaining about Afni Inc. placing something on their credit report when the account was more than seven years old. The seven years starts at the original date the account became past due. Hopefully this helps I'm glad you were able to get your situation resolved.
Brad
Worcester,Massachusetts,
U.S.A.
Verizon Is BAD
#3Consumer Comment
Wed, January 16, 2008
I have a report on here about them, they runined my credit and made alot of problems for me. This company is evil. I hope somehow a class action lawsuit can be filed.
Fanfare
Bloomsburg,Pennsylvania,
U.S.A.
Though you have chosen to close this report, I don't believe it should have been filed
#4Consumer Comment
Tue, January 08, 2008
You said that you did not check your credit card statements for 6 months? I'm sorry but this does not appear to be the fault of Verizon. They provided service to you for 6 months without being paid. It is YOUR responsibility to make sure that your bills are getting paid. It was not the responsibility of Verizon to make sure that you read your credit card statements every month. It seems to me that you created this mess by not paying your bill, and now you want to make excuses by saying you didn't read your credit card statements. Subsequently you proceed to have problems getting your service put back on and you want to blame Verizon? I'm sorry that you were treated rudely by an employee, but I can understand why this employee might have been impatient with you. You fail to pay your bill, and then you blame the company for failure to provide service. What's more, you don't even want to take responsibility for the failure to pay. Saying that you didn't pay your bill for 6 months because you neglected to read your credit card statement is not fair, it is not legitimate, and it calls into question your integrity as a consumer. In my opinion, you had no right to complain about this company treating you unfairly. Choosing to file a complaint with all the ferver that you addressed this issue would indicate to me that you really were trying to get something for nothing. Well, you got what you wanted, you got out of paying your bill. I think the company deserves an apology from you and some consideration for allowing you to get off without having to pay the $1000 that you owed. I'm sorry but I believe that it is detrimental to the health of this country when people refuse to take responsibililty for their own actions, and then expect other people to pay for their bills. Who do you think pays for that $1000 that you didn't pay? Did you think it would just disappear?
Brandon
Lewisville,Texas,
U.S.A.
Sucess! The Book works! (I hope)
#5Author of original report
Tue, November 20, 2007
After sending the email I pasted above, we received a phone call from Porche' Johnson stating that she was going to cut what we owed in half and let the collections department know that they HAD to restore our services. She called us 30 min later to let us know that we only owed a TOTAL of $190! WAY down from $1000! We gladly excepted and now our services are restored. When the balance is settled, I will close this report out.
Brandon
Lewisville,Texas,
U.S.A.
responce to the person named Niki
#6Author of original report
Tue, November 20, 2007
No, we didn't check our statements. But that still does not excuse this company from not letting us know sooner that something was wrong. Cheating verizon? I don't think that is even possible. They are so huge that we are no more than a buzzing insect. $1000 is nothing to them, and neither are we. You sound like you feel sorry for the huge mega corporation that is beating us newly weds down. We will watch our statements more carefully now, but it is still no excuse. What company lets something like this go on?
Nikki
Coconut Creek,Florida,
U.S.A.
Let's see if I got this right...
#7Consumer Comment
Tue, November 20, 2007
You set up your payments for them to take directly out of your credit card. They didn't take the money out for 6 months and you never questioned them? Did you just figure you were going to get free service because the auto pay didn't work? You stated, "We just dont feel like we should be punished for paying our credit card bill on time and not knowing that verizon stopped billing it with out telling us." Doesn't your credit card furnish statements with all the charges each month? If you were paying your credit card on time for the Verizon bill, and they weren't taking the money out, then you should have money left over on the credit card to pay them off. Why would they want to set up any payment plan for you when you tried to get out of 6 months worth of payments? I'm sure that's the way they see it, hence their attitude towards you. Even my 11 year old understands that you cannot expect any respect from someone you are cheating (whether it be intentional or unintentional). You can't really say you didn't realize they weren't taking the money out. You must have realized you had extra money on your credit card each month, didn't you? You're lucky they are giving you any type of payment plan.
Brandon
Lewisville,Texas,
U.S.A.
Verizon manger contacts me
#8Author of original report
Mon, November 19, 2007
A Verizon Rep was in the area on saturday, Nov 17th 2007 and offered to get me in contact with his manager. She called this morning and left me a message stating that I needed to email her the issue so she can send it to more people that might help. The email I wrote is below: "Thanks for replying so fast. I am going to attach a link to the BBB report we filed and the rip off report we filed below, but in a nutshell here is our problem. We got verizon tv and internet last summer. When we signed up, we could only have a direct debt from a credit card. In May of this year, our services were cut and when we called to see what the issue was, we were told that we had not made a payment since November of last year and we now owed over $1000. But we were told that if we made a $100 payment our services would be restored and this issue would be resolved. We paid, but then in June, they were shut off again. They said we failed to keep our end of a payment arrangement that we never agreed to. We made the BBB claim and I even tried to speak with Verizon's CEO, but was refused. We did get to speak to a rep here in irving who helped us out and we got our 1st payment arrangement. We scraped enough for the 1st payment and paid that over the phone with a rep. When it came time for the second payment, we could not get through for two months. This has been an issue with us also. We will call collections several times a week, and sit on hold. And we are at work when this happens, so its running our cell phone bill up sometimes $100 more per month. We tried paying online, but the online payment page said we had to contact customer service. When contacted, they send us over to collections. So, our services are off again. This time they want the full $800 some-odd, which is hard for us school bus drivers to come up with. All we want is to be worked with, but with the year of greif and all the money we are paying into our phone bill for overages, I think it is time they called it even. Below are the two links that go way in depth to this issue. You can also pass along that not only did I complain to the FCC and received conformation that Verizon received that report, but we are ready to show all the current customers in the area and maybe some ones possible new customers these reports. We are also ready to fax these reports to local businesses in the area including Verizon's competitors like AT&T, and Time Warner. And we are also ready to hold a public protest, getting the local media involved of course, in front of verizon's offices until we get this issue resolved. BBB Link Ripoff Report Link Also, I reported to the FCC and verizon said they received the report and are investigating.
Brandon
Lewisville,Texas,
U.S.A.
Verizon manger contacts me
#9Author of original report
Mon, November 19, 2007
A Verizon Rep was in the area on saturday, Nov 17th 2007 and offered to get me in contact with his manager. She called this morning and left me a message stating that I needed to email her the issue so she can send it to more people that might help. The email I wrote is below: "Thanks for replying so fast. I am going to attach a link to the BBB report we filed and the rip off report we filed below, but in a nutshell here is our problem. We got verizon tv and internet last summer. When we signed up, we could only have a direct debt from a credit card. In May of this year, our services were cut and when we called to see what the issue was, we were told that we had not made a payment since November of last year and we now owed over $1000. But we were told that if we made a $100 payment our services would be restored and this issue would be resolved. We paid, but then in June, they were shut off again. They said we failed to keep our end of a payment arrangement that we never agreed to. We made the BBB claim and I even tried to speak with Verizon's CEO, but was refused. We did get to speak to a rep here in irving who helped us out and we got our 1st payment arrangement. We scraped enough for the 1st payment and paid that over the phone with a rep. When it came time for the second payment, we could not get through for two months. This has been an issue with us also. We will call collections several times a week, and sit on hold. And we are at work when this happens, so its running our cell phone bill up sometimes $100 more per month. We tried paying online, but the online payment page said we had to contact customer service. When contacted, they send us over to collections. So, our services are off again. This time they want the full $800 some-odd, which is hard for us school bus drivers to come up with. All we want is to be worked with, but with the year of greif and all the money we are paying into our phone bill for overages, I think it is time they called it even. Below are the two links that go way in depth to this issue. You can also pass along that not only did I complain to the FCC and received conformation that Verizon received that report, but we are ready to show all the current customers in the area and maybe some ones possible new customers these reports. We are also ready to fax these reports to local businesses in the area including Verizon's competitors like AT&T, and Time Warner. And we are also ready to hold a public protest, getting the local media involved of course, in front of verizon's offices until we get this issue resolved. BBB Link Ripoff Report Link Also, I reported to the FCC and verizon said they received the report and are investigating.
Brandon
Lewisville,Texas,
U.S.A.
What fighting this company is costing us!
#10Author of original report
Sun, November 04, 2007
We have been fighting this company now for 6mo. It has been 1 year since they stopped taking our payment. Since May, we have been fighting this company. Besides the frustration of dealing with these people, they are costing us money. We are at work all day. We are school bus drivers. 1st, we can't be on the phone while we are driving. Also, we work from 6am-5pm. So there is no going home in the middle of the day. We have to use our cell phones. We called more than this, but lets say we spend 1 hr on hold with these people, 3 times a week. And we normally talk 600 min of our 800 min shared on our phone plan/ month. That means that we use 3 hrs a week (180 min) just on hold with them. 180 times an average of 4 weeks a month equals 720! Plus we already talk 600 or our 800 min. We go over by at least 540 min. per month! Then in october, we went over by 1500 min because of them! At $.10/ min overage (we are lucky to have fair and flex plain) thats $54 on top of our regular bill per month. Then, last month, we were charged $150 for the 1500 min we went over, just trying to pay! We want retribution!
