- Report: #791788
Complaint Review: Verizon FIOS Internet - Internet
Reported By:
TDT HB92646 -
HB, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon FIOS Internet
92646 Internet, United States of America
Phone:
Web:
www.verizon.com
Categories:
Business Rating:
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Verizon FIOS Internet Charge $60/month for FIOS plan up to 15 mbps but only capable of delivering up to 1 mbps, Internet
You don't get what you pay for with Verizon FIOS internet:
I am a FIOS internet account holder from Huntington Beach, California since June 23rd 2009 . At the time of opening this account, my understanding was that for 50-60 USD per month, my FIOS internet download speed was going to be up to15 mbps. According to a Verizon associate Freddy and his supervisor Alvaro, the maximum download speed available for my area up until now is only up to 1 mbps.
The associate offered to lower my monthly payment from 59.99 to 44.99 per month. Repeat internet speed tests from multiple sources including Verizon confirm the statement of the Verizon associate. I understand your companys disclaimer that internet speed may vary, but the difference between 1 and 15 is significant and should be reflected in pricing of service plans.
For the last 28 months, I have been paying for internet speed up to 15 mbps, while Verizon only provide service for internet speed for only up to 1 mbps.
On their website, the current offer for FIOS internet for residents in my area is up to 3 mbps download for 64.99 USD. This is far from the truth based on repeat speed tests and the statement from a Verizon associate mentioned above but not as grossly misleading compared to the terms of my contract.
They owe me (59.99 - 44.99) x 28 months = $420. Tell me if this demand is unreasonable.
