Complaint Review: Verizon Wireless Mobile Phone Service - Nationwide

I am not an employee of verizon wireless and infact i really do not like them at all. Despite my negative opinion of this company I have concluded that you are just an idiot. How could you expect a company to hold your account until further notice with out you paying a dime!? Do you think they are in business for charitable purposes? Let alone the fact that you couldn't make the effort to phone them to see if this was even possible. You might want to rethink your consumer practices and use a bit of logic. My guess is that you have had many problems with many companys and you are just an ignorant malcontent.

I see, I read your complaint wrong. I see what you're saying now. Your contract had ended, and you continued service, but you needed to suspend it again because you were leaving the country. I'm glad that the guy at the Verizon store fixed your problem for you. So you see, everyone at Verizon is not what you think they are. Again, I recently had to suspend the service on one of my phones because we had lost it. When I called into Verizon, it took 3 calls to make sure it was done correctly. I used to work in customer service for another cell phone company, so I know how to handle it. It's easy to get angry and upset when people don't do what you expect them to, but here again, you don't control them. All you can do is ask for them to do something for you. If it doesn't get done correctly, then call back and get it straightened out. A TIP FOR ALL CUSTOMERS OF CELLULAR PHONE COMPANIES: Losing your temper and cussing out the representatives WON'T help the situation, it'll only give them a reason to NOT help you. Things can be handled without cursing and swearing.

Sorry to say you did not understand my report. I was on a one year contract but then before the problem a few months the contract ran out. I went back and read just enough to think I worded it well enough. If you insist my wording is misleading I will re-type it. Since my report, I did walk into a shopping mall with a verizon store and I went in and asked for the nearest consumer service location. The guy insisted they offer customer service so I told him the story and first he said he has the power to remove charges up to 50 dollars and if I was willing to pay the rest he could close the account. He also told me my bill was sent with a pro-rated amount and since I wanted all service stopped after the bill arrived the actual amount was only 62 dollars so I told him ok I would pay the remaining 12 dollars to get this over with. He then went to call for approval and read notes on my account and said it appeared it was already taken care of. I did ask for a MGR to call me back and maybe that guy looked it over and made it happen. Don't get me wrong, verizon still sucks and i will never use them again.

I recently had to suspend one of our phones w/ Verizon because we lost one of them. As I understand from your email, you were still under the 1 year contract when you wanted service suspended on your phone for a certain amount of time. Verizon has 2 types of service suspsension: 1) The first is WITH billing, meaning that your 1 year service contract is NOT extended because you're being billed for the phone as if it were still "on". 2) The second is WITHOUT billing, meaning that your 1 year service contract WOULD be extended the number of days your phone is suspended (if you suspend for 90 days, your contract is extended for 90 days as well), as if you had disconnected your service for a certain time. Hope this helps explain what might have been the confusion you experienced with Verizon.