- Report: #765155
Complaint Review: verizon wireless - Albuquerque New Mexico
Reported By:
mrs.c -
oxnard, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
verizon wireless
7000 Central Ave SW Albuquerque, 87121 New Mexico, United States of America
Phone:
(800) 922-0204
Web:
www.verizonwireless.com
Categories:
Business Rating:
(0)
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verizon wireless additional charges on bill, late charges when their system didn't deduct on time with auto pay, Charged tax for a city I don't live in Albuquerque, New Mexico
I set up my account to be paid through "AUTO PAY" on the 28th of every month from my checking account. I always do this because I do not like to remember to pay things and so I set up everything I can to be automatically deducted from my checking account on a certain date ( and that's the day after pay day)
So Verizon doesn't deduct my current charges on the 28th last month and I get busy helping a friend move from one end of CA to the other end of CA. I notice my bank account had money in it I didn't think I should have in it. But my friend has made a couple deposits so I blow it off until yesterday. Yesterday I go online to manage my account. I had a phone stolen so I stopped service on it. I just suspended service until I'm sure it's really not going to show up. Anyway, I wanted to up my allowed KB on my "MIFI" account I have with them also. I couldn't do so because I have not paid my bill. So I go and shoot them $200.00 through auto pay and think that's enough when I see they never deducted anything on the 28th and charged me a $5.00 late fee for their mistake.
So I gave them another $300.00 but set that for the 16th of August because I'd like to be home and check out all my banking/bill's first to make certain I had the $300.00 to give them. That makes sense to me. And I've always paid my bill. Verizon has never had to send me to collections ever. I was only late once in 25 years that it was my fault. I moved and was looking for work and i did find work. I paid them on time monthly when I had a phone with my job that it didn't make sense having two cell phones. I promised them x amount of money every two weeks and they got it on time.
NOW I LOOK AT MY VERIZON BILL AND IT ADDED ANOTHER $ 100.00 TO MY CURRENT BALANCE OWED. MAKING IT $600.00. The $300.00 pending the 16th should have covered my bill. I looked at my account and besides this rip off they charge me with a "LA COUNTY" tax fee of $15.00 and I do not live in LA county. Now there is one phone that does have an 818 area code on my account but I noticed it on my number that is 805 area code.
My account holder address is clearly 'NOT L.A. COUNTY". Then I notice a fee saying "mobile telephone charge" $15.00 on my mifi account. I don't talk and text on that number. And it's not on the one number I have that is a cell phone I use as a cell phone. Verizon does have excellent customer service when you call on the phone but I don't have time to be calling them all the time with issues so simple that they shouldn't even be an issue in first place. I have had one weird thing after another happen with verizon in the last year that have cost me a fortune.
They don't have a very easy to understand bill. And they charge a month in advance too. I could see that if I was a kid just starting out with no credit history. I have been a 25 year customer with Verizon. I had their landline service before going to a cell phone. I have paid them thousands and thousands of dollars for service. THEY ARE RIPPING ME OFF. AND HAVE BEEN FOR YEARS.
So Verizon doesn't deduct my current charges on the 28th last month and I get busy helping a friend move from one end of CA to the other end of CA. I notice my bank account had money in it I didn't think I should have in it. But my friend has made a couple deposits so I blow it off until yesterday. Yesterday I go online to manage my account. I had a phone stolen so I stopped service on it. I just suspended service until I'm sure it's really not going to show up. Anyway, I wanted to up my allowed KB on my "MIFI" account I have with them also. I couldn't do so because I have not paid my bill. So I go and shoot them $200.00 through auto pay and think that's enough when I see they never deducted anything on the 28th and charged me a $5.00 late fee for their mistake.
So I gave them another $300.00 but set that for the 16th of August because I'd like to be home and check out all my banking/bill's first to make certain I had the $300.00 to give them. That makes sense to me. And I've always paid my bill. Verizon has never had to send me to collections ever. I was only late once in 25 years that it was my fault. I moved and was looking for work and i did find work. I paid them on time monthly when I had a phone with my job that it didn't make sense having two cell phones. I promised them x amount of money every two weeks and they got it on time.
NOW I LOOK AT MY VERIZON BILL AND IT ADDED ANOTHER $ 100.00 TO MY CURRENT BALANCE OWED. MAKING IT $600.00. The $300.00 pending the 16th should have covered my bill. I looked at my account and besides this rip off they charge me with a "LA COUNTY" tax fee of $15.00 and I do not live in LA county. Now there is one phone that does have an 818 area code on my account but I noticed it on my number that is 805 area code.
My account holder address is clearly 'NOT L.A. COUNTY". Then I notice a fee saying "mobile telephone charge" $15.00 on my mifi account. I don't talk and text on that number. And it's not on the one number I have that is a cell phone I use as a cell phone. Verizon does have excellent customer service when you call on the phone but I don't have time to be calling them all the time with issues so simple that they shouldn't even be an issue in first place. I have had one weird thing after another happen with verizon in the last year that have cost me a fortune.
They don't have a very easy to understand bill. And they charge a month in advance too. I could see that if I was a kid just starting out with no credit history. I have been a 25 year customer with Verizon. I had their landline service before going to a cell phone. I have paid them thousands and thousands of dollars for service. THEY ARE RIPPING ME OFF. AND HAVE BEEN FOR YEARS.
2 Updates & Rebuttals
jrdiaz00
pontiac,Michigan,
United States of America
Lets get this fixed
#2UPDATE Employee
Thu, August 18, 2011
I first want to thank you for your loyalty to Verizon and Verizon Wireless. In today's market it is difficult to find consumers that have enough faith in a company that they continue to do business with them. It is truly appreciated.
The first issue is the taxes you are being charged. The U.S. government charges you taxes and surcharges by the area code. The assumption is that if you have a certain area code that you are using the phone in that area. If not its a catch 22. Verizon only charges what is expected from the government.
With you being such a long time customer I would have waived the late fee especially with a history of on time payments. I know it is a hassle to call to get things fixed but my belief is that you do not need to place a great company on a ripoff report if you have not done your portion to correct the issue.
With saying that I understand completely the frustration you are going through. I do not understand the extra $100.00 charge without seeing your bill. I do encourage you to contact me at [email protected] and I can look into the situation some more for you. I am not willing to lose a customer especially a loyal customer over $5.00 that is not a good business move. I hope you contact me.
Respectfully,
Jose diaz
spc3rd
Williamsburg,Virginia,
USA
A suggestion if I may...
#3Consumer Comment
Mon, August 15, 2011
Your situation is identical to many other people who utilize Verizon's services unfortunately.
You mentioned in your post that you don't have the time to call Verizon and obtain a resolution to the issues you presented. Respectfully, Mrs C,...you must make the time to call them. To do otherwise is only going to exacerbate an already undesirable situation.
Like you, I too have my cellular service with them, and only cell service. For many years (the same as you), I used to have my land line phone service with them as well.
I even tried out their Internet service, but after 3 months of poor customer service from them, I cancelled. When they wanted to charge me the early termination fee, I sent a certified letter to their corporate offices detailing dates & times of my calls to their customer service reps, including what transpired during those many calls.
The early termination fee was subsequently waived. In closing, I strongly urge you to take definitive, proactive action now!
