jrdiaz00
pontiac,#2UPDATE Employee
Thu, August 18, 2011
I first want to thank you for your loyalty to Verizon and Verizon Wireless. In today's market it is difficult to find consumers that have enough faith in a company that they continue to do business with them. It is truly appreciated.
The first issue is the taxes you are being charged. The U.S. government charges you taxes and surcharges by the area code. The assumption is that if you have a certain area code that you are using the phone in that area. If not its a catch 22. Verizon only charges what is expected from the government.
With you being such a long time customer I would have waived the late fee especially with a history of on time payments. I know it is a hassle to call to get things fixed but my belief is that you do not need to place a great company on a ripoff report if you have not done your portion to correct the issue.
With saying that I understand completely the frustration you are going through. I do not understand the extra $100.00 charge without seeing your bill. I do encourage you to contact me at [email protected] and I can look into the situation some more for you. I am not willing to lose a customer especially a loyal customer over $5.00 that is not a good business move. I hope you contact me.
Respectfully,
Jose diaz
spc3rd
Williamsburg,#3Consumer Comment
Mon, August 15, 2011
Your situation is identical to many other people who utilize Verizon's services unfortunately.
You mentioned in your post that you don't have the time to call Verizon and obtain a resolution to the issues you presented. Respectfully, Mrs C,...you must make the time to call them. To do otherwise is only going to exacerbate an already undesirable situation.
Like you, I too have my cellular service with them, and only cell service. For many years (the same as you), I used to have my land line phone service with them as well.
I even tried out their Internet service, but after 3 months of poor customer service from them, I cancelled. When they wanted to charge me the early termination fee, I sent a certified letter to their corporate offices detailing dates & times of my calls to their customer service reps, including what transpired during those many calls.
The early termination fee was subsequently waived. In closing, I strongly urge you to take definitive, proactive action now!