- Report: #35888
Complaint Review: Verizon Wireless - Brookfield Connecticut
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Verizon Wireless
www.verizonwireless.com Brookfield, Connecticut, U.S.A.
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Verizon Wireless ripoff, dishonest, misleading Brookfield Connecticut
Verizon Wireless, has 2 incidents recently causing me to terminate service. First, my old cellphone died, I asked for a Motorolla, I was sold something that loked like one, but was a LG. I complained about performance w/ no resolve. After many calls, I asked to split the difference of a new phone, reguest was denied. (I spent $200+ on LG). I cancelled service, they were almost proud of this. Received a call a month later asking if I wanted to reactivate ? Second, incident was to move a single phone (with contract expiration only 3 months away to) out of a master plan, and into it's own.
Change billing address. Was told that this would not restart a contract. Took 2 mos, they restarted contract! Called and was told that I was not told this. I stated I had a certain number of days to cancel a new contract, and they asked if I had anything that said so! They played cat and mouse, trying to prevent me from terminating. They even tried to get me to admit that I understood that there would be a termination fee. I said I understand there is IF I actually signed for a new contract, she noted on account I agreed to Termination! These people will do anything to lock you in! Don't trust!
Mike
Danbury, Connecticut
Change billing address. Was told that this would not restart a contract. Took 2 mos, they restarted contract! Called and was told that I was not told this. I stated I had a certain number of days to cancel a new contract, and they asked if I had anything that said so! They played cat and mouse, trying to prevent me from terminating. They even tried to get me to admit that I understood that there would be a termination fee. I said I understand there is IF I actually signed for a new contract, she noted on account I agreed to Termination! These people will do anything to lock you in! Don't trust!
Mike
Danbury, Connecticut
