Ricardo
Mesa,#2UPDATE Employee
Fri, December 10, 2004
I apologize that you are having a hard time getting your phone replaced. You mention that the phone was damaged and you filed an insurance claim with lockline. Please understand that Lockline is an actual insurance provider/company which is Continental Casualty Company (CNA). So with any insurance company you pay your monthly service fee and deductible. If they do not have you make and model phone available they will offer a comprable phone. No, they do not give you an option. Calling VZW customer service will do you no good as they have no control over lockline as to they carry their own policies. For example, you auto insurance company will try to get you the same vehicle or something about the same. If you have a buick, they wont replace it with mercedes. They dont give you a choice either. If you are wanting the same phone. then unfortunatly you will have to wait until it is available. I hope this helps in understanding. Also please read your insurance policy for your phone.