- Report: #653511
Complaint Review: Verizon Wireless - Internet
Reported By:
s -
Marietta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon Wireless
Internet, United States of America
Phone:
Web:
www.verizonwireless.com
Categories:
Business Rating:
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Verizon Wireless Fraudulent "pro-rated" minutes scam causing mid cycle overage charges when in fact consumer never exceeded monthly allowance, Internet
I'm interested in helping to start a new class action suit against Verizon
for their underhanded "pro-rating" scam whereby they charge consumers
hundreds for minutes used resulting from any mid-cycle plan change. Let's be clear, these are cases where the consumer NEVER went over their monthly allowed minutes.
Rather than blending the plan, they first encourage the change. It can be an
increase in minutes, a decrease, or even status quo with some other plan
change such as the removal of a second line. The minutes under the plan are
converted to a pro-rated daily allowance and suddenly the consumer, who was
not over their monthly minutes, is over their monthly allowed minutes. The
surprise comes in the next bill and can be hundreds of dollars.
They refuse to make any correction, citing the agent "explained" the
pro-rate policy, which recordings of the calls will prove they do not. They
use the word and project the idea of a blending rather than an automatic
penalty.
I'm ready to be deposed and I'd like to see some consumer protection finally
delivered to this incredibly fraudulent business. They are stealing from us
at every turn and previous class action penalties have done little to deter
their underhanded practices. Let's bring them to their knees.
I need to collect other actual accounts from victims of this exact fraud. We'll need to provide copies of statements showing the repeated offence. The $50 or $200 they stole from you is multiplied by millions of consumers. I believe it's an actual initiative to drive revenue.
I joined a post with a bunch of phone geek bone heads and some of them were Verizon reps swearing that their "script" specifically calls for offering to backdate the change so this won't happen. Total BS. Customer service refused to budge, nobody offered to backdate and this is the second time they've burned me.
The phone bone heads think we carry around some sort of notebook so we won't get caught in this scam twice. Not sure about you, but I'm busy as hell. I don't expect scumbag, thieving companies to be stealing from me when I do business with them. I don't carry notes on how to change and when to avoid their scam. I wasn't over my minutes but was charged $70 for airtime use. They refuse to refund it and I want my pound and a half of flesh.
Let's make them feel this.
