- Report: #1127337
Complaint Review: verizon wireless - Internet
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Author Confirmed
Why?
verizon wireless
Internet, USA
Web:
verizonwireless.com
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verizon wireless I was scammed by verizon wireless Brick New Jersey
I went to buy a son a new phone at a verizon wireless store. The guy told me I should use the edge up plan and pay for the phone monthly. I asked him if it effect my line since I was out of contract and was waiting on a certain phone before I upgraded. He told me no that the edge contract would be on his line not mine and I could upgrade whenever I wanted to.
Well today I went to upgrade the the HTC1 and was told I couldnt unless I paid full retail. I told them I was out of contract and was entitled to an upgrade. Come to find out the guy in the store had scammed me and the edge program is tied to the mail number and not any other lines and therefore I had to wait until 11/5/2015 now to upgrade my phone.
I called verizon wireless AND recoreded the call. The first guy I spoke to told me the guy in the stored messed up and he was going to everything he could to get me my upgrade. After 50 minutes on the phone, he told me he was sending me to the resolutions team, that when it went even further down hill. The 2nd guy Mike told he he had a signed contract with MY number on it. I told him again the guy told me it was my sons number and not mine under the edge contact. He told me he was NOT doing anything to correct it and I was stuck until 2015. When I told him it wasnt fair I was being scammed he said no your not. I said I recorded and I had both him and the other guying stating it was done wrong. He said he would not help me I told him I would file with consumer affairs and take them to court for fraud. He told me to go ahead. I have a witness who was with me in the store and can attest to everything the guy said.
1 Updates & Rebuttals
Stacey
Texas,good luck
#2Consumer Comment
Sat, March 15, 2014
Did you inform the first call to Verizon was recorded?? As for you suing them good luck! If you can find anything in your contract then go for it but I am sure that no attorney will take this period.
