- Report: #597325
Complaint Review: verizon wireless - Internet
Reported By:
Souleiman -
elk grove, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
verizon wireless
Internet, United States of America
Phone:
(800) 922-0204
Web:
www.verizonwireless.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
verizon wireless Verizon Wireless Charged me $44/month (over 12 months) for a data plan without my consent Internet
I upgraded my phone (Samsung Omnia) around 12 months ago. When I purchased the phone the sales rep told me that the phone required a data plan. I told the rep that I did not want the data plan and that I would purchase the phone if I'm given the option of declining the data plan. The rep said that it was possible to do so and so I went ahead and got the phone with the 2 year extension plan. When I got my first bill after the phone upgrade, I noticed that I was getting charged $44 for a data plan. I called Verizon and complained about it and asked that the data plan be removed. The rep told me that it was a mistake and that it was taken care of. I was satisfied since I thought it was an honest mistake. I never checked my Verizon bill after that until 2 days ago when I noticed that $44 charge was still on my account. I called Verizon and asked them about the charge and it turned out that I was being charged $44 for a data plan over the course of 12 months. So the rep never removed the plan out of my account. The rep that I spoke to yesterday refused to cancel the data plan and refused to refund the money that I had been charged for the plan over the 12 months period. I told the rep to play the original recording of when I purchased the phone and she refused. I kept arguing until I got frustrated and started yelling and that is when she just hung up on me and refused to give me her full name. I called again and requested to talk to a manager and I was promised that someone would call. I haven't from anyone yet.
P.S. when I asked the rep why would I get a $44 corporate plan if a comparable $29 plan was available at the time, he said it was a good question but he couldn't answer. The $44 data plan is a corporate plan that allows a user to connect to his/her corporate email. I use my phone for my personal use only.
1 Updates & Rebuttals
jw98520182
tacoma,Washington,
United States of America
read your bill?
#2General Comment
Sat, May 01, 2010
aso, your telling us that for 12 months you never once looked at your bill? and when after the second, third, fourth, etc... bill that it never got any smaller, that didn't pose a reason to look at the bill? also, the data plan is required, it cannot be removed, and nobody(no reps and no managers) have the ability to remove the data package. and even if it was possible to remove it, the data charges on your account would be so high that you would end up calling in and complaining anyway. even though your not browsing the internet, the phone itself is using the net for updates and whatnot... so bottom line, the rep did not refuse to remove it, the rep had no way to do so because it isn't possible. as for the recording, they are not played back for consumer use, they are used to find problems with reps and are pulled on a random basis for monitoring. they cannot and will not be played back to you, and more than likely, it was already erased if it had been a year out. and one last note: about the 44 vs 29 plan. i do understand your point of view on that part, but at the same time, smart phones were designed mainly for the business user, and not the everyday consumer, so when it defaults to the corp package, that is because that is what the phone is designed for. most reps will notice that package and lower you to the package that is best for you, but seeing how many different calls come in to a call center on a regular basis, i would imagine it to be difficult for them to spot it every time. PS, if you were in that situation you wouldn't give an angry person your last name either. how would you like it if i called you and demanded your last name? it is a security practice to protect the rep from physical harm.
