- Report: #413210
Complaint Review: Verizon Wireless - Internet
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Verizon Wireless
.verizonwireless.com Internet, U.S.A.
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Verizon Wireless Wirless Internet Service is NOT unlimited! Bloomington Internet
I started school fall of 2008 in which I had to buy a laptop and wireless internet. I, being a verizon cell phone carrier already, agreed to their wireless internet connection. I was told by the representative that it was 59.99 per month for unlimited usuage. That is NOT so!!! I got a bill for 600.00!!!
They charged me .25 per mb over 5,000mb usuage!!! Well not knowing this sometimes when i would research material for my paper and do my math homework (which is online) I would leave it on to take a break as most people do!! I contacted them 5 days ago and I am still in limbo! There has not been any soulution, resolution, or anything made by Verizon. They sent me an email, 3 days after I reported the problem, requesting me to rewrite the email and send it again! Do NOT get the Verizon Wireless Internet and NEVER trus them when they say unlimited usuage!!!
Kinser
bloomington, Indiana
U.S.A.
They charged me .25 per mb over 5,000mb usuage!!! Well not knowing this sometimes when i would research material for my paper and do my math homework (which is online) I would leave it on to take a break as most people do!! I contacted them 5 days ago and I am still in limbo! There has not been any soulution, resolution, or anything made by Verizon. They sent me an email, 3 days after I reported the problem, requesting me to rewrite the email and send it again! Do NOT get the Verizon Wireless Internet and NEVER trus them when they say unlimited usuage!!!
Kinser
bloomington, Indiana
U.S.A.
1 Updates & Rebuttals
Cody
GRANBURY,Texas,
U.S.A.
Read your papers
#2UPDATE Employee
Sun, February 08, 2009
I will not say that the rep who activated your card didnt say unlimited....because I wasnt there. But I deal with MB overages daily and if you notice on your bill, contract, and every other paper you were given the plan was called Broadband Access 5GB. Verizon has policies to credit overages 1 or 2 times without any hassles and now they will even cap your overages to prevent further problems. On a side note, AT&T is also 5GB.
