- Report: #25835
Complaint Review: VERIZON WIRELESS - Morristown New Jersey
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VERIZON WIRELESS
250 James St. Morristown, 07960 New Jersey, U.S.A.
Phone:
800-822-2302
Web:
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VERIZON WIRELESS UNABLE TO PROVIDE SERVICE CHARGES TERMINATION FEE business that doesn't give a dam Morristown New Jersey
We signed a 1 year contract with verizon for one year of cell phone service. We activated 2 phones so we could use one at home & the other by my wife when she traveled. The reception at our home became terrible, constantly dropping calls & garbled. We wanted to use the one cell phone at home for long distance but it became impossible to use. Had to stand on back deck to use & then signal was barely present.
I called verizon to drop one phone line, we had since reinstated long distance on our land line phone since the cell phone was basically useless in this capacity. The represemtative at verizon & then her manager told me I would be charged a $175.00 early termination fee if I turned off one phone line & kept one. Even though they couldn't provide me with the proper service anymore, they stated: "it's not our fault, you signed the contract".
All I wanted to do was shut off one phone & keep the other! I was forced to drop the plan to an almost non-existant airtime for the balance of the contract. I now have to go buy a plan from another provider. At this point, I'm a little nervous to do that. What happened to: when you can't deliver the product, you don't have to pay for it?
David
Port Deposit, Maryland
I called verizon to drop one phone line, we had since reinstated long distance on our land line phone since the cell phone was basically useless in this capacity. The represemtative at verizon & then her manager told me I would be charged a $175.00 early termination fee if I turned off one phone line & kept one. Even though they couldn't provide me with the proper service anymore, they stated: "it's not our fault, you signed the contract".
All I wanted to do was shut off one phone & keep the other! I was forced to drop the plan to an almost non-existant airtime for the balance of the contract. I now have to go buy a plan from another provider. At this point, I'm a little nervous to do that. What happened to: when you can't deliver the product, you don't have to pay for it?
David
Port Deposit, Maryland
1 Updates & Rebuttals
Penny
Topeka,Kansas,
Did you read the contract before you signed?
#2UPDATE Employee
Sun, August 18, 2002
How does he know the service got bad? How does he know it was not something wrong with the phone? Did he take it to a store to be checked? How does a cell signal "go bad"? The tower is there, sending out the signal, thru the air, just like always. There is no wire. Does he blame the TV station for transmitting a bad signal if his TV stops getting good reception? No, he checks his antenna and his TV. If he wants the guarantee of constant signal, use a signal that travels by wire, just like your TV cable. Duh.
