- Report: #441865
Complaint Review: Verizon Wireless - Nationwide
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Author Confirmed
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Verizon Wireless
verizonwireless.com Nationwide, U.S.A.
Phone:
800-922-0204
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Verizon Wireless 30-day TEST DRIVE NOT HONORED, we are forced to pay for bad service Nationwide -Texas
We were fed up with TMobile, and its daily dropped calls,( my husband is an over-the-road truck driver) so we decided to do the 30-day test drive with Verizon, who claim "try us for 30 days and if you dont love us, cancel and we'll pay for your calls"....we started having same dropped call problems, and I kept calling and complaining to Verizon, their solution: turn off phone for 30 sec in every town entered, to get better signal....thats the same solution I got from TMobile, but we decided to give VERIZON a chance.....there were too many dropped calls, so we decided to port out 7 days before our test drive expired, which was Christmas week, I called almost every day that week to make sure the porting out was doing ok, I was always assured it was.....I had my new service and phone with AT&T by end of December.....
I have internet broadband service with them also, so I keep getting my monthly bills and I'm being charged for my calls from Nov-Dec and Dec-Jan... I spoke with ERICKA LEE in the financial dept and she said I ported out until Jan 15 and therefore do not qualify for 30-day test drive, I argued that I had service with another carrier since end of Dec, so Verizon "kindly and generously" waved my cancellation fees, but they say I still owe on the calls....and said my broadband service would be interrupted if I didnt pay...I spoke again with ERICKA LEE, and she told me it actually takes 2 billing cycles to credit accounts, she said on my March bill I would see the credit for the calls , but guess what, I got my April bill and I still owe those calls and now my broadband service is interrupted, which is no big deal since the service sucks too, but the bad thind is I owe them for giving me bad service.....
Jessica
Converse, Texas
U.S.A.
I have internet broadband service with them also, so I keep getting my monthly bills and I'm being charged for my calls from Nov-Dec and Dec-Jan... I spoke with ERICKA LEE in the financial dept and she said I ported out until Jan 15 and therefore do not qualify for 30-day test drive, I argued that I had service with another carrier since end of Dec, so Verizon "kindly and generously" waved my cancellation fees, but they say I still owe on the calls....and said my broadband service would be interrupted if I didnt pay...I spoke again with ERICKA LEE, and she told me it actually takes 2 billing cycles to credit accounts, she said on my March bill I would see the credit for the calls , but guess what, I got my April bill and I still owe those calls and now my broadband service is interrupted, which is no big deal since the service sucks too, but the bad thind is I owe them for giving me bad service.....
Jessica
Converse, Texas
U.S.A.
3 Updates & Rebuttals
Ben & Stormy Train
Arizona City,Arizona,
U.S.A.
Verizon Sucks!
#2Consumer Comment
Thu, April 09, 2009
Verizon lies and decieves. I just filed a complaint a few days ago. They are ridiculous. I am really starting to wonder if it is just company policy to say whatever they have to say to sign people up, and then they breach their end of the contract.
Camelia latejana
Converse,Texas,
U.S.A.
30 day test drive commercial is misleading
#3Author of original report
Thu, April 09, 2009
If you have seen the 30 day test drive commercial from Verizon, they say : "Try Verizon Wireless for 30 days and if we're not the best network you've ever had, take your number to one of the other guys and we'll pay for the calls you made" -in big print it says: CALLS ARE ON US... it has very small print which I believe states a CREDIT/REFUND for activation and voice access ...that's my case, I test drove and didnt like the network, I took my number to another network, but I'm being charged for the calls I've made, ven though they say the opposite
Bikebryan
Alexandria,Virginia,
U.S.A.
Incorrect assumption on your part
#4Consumer Comment
Wed, April 08, 2009
You kept stating you could cancel your service and not have to pay for your calls. Where do you get that from? The Test Drive actually states (and this is DIRECTLY from their website): We stand behind our service. If you're not completely satisfied, you can return your device and cancel service within 30 days of activation and pay no early termination fee. So why do you feel not responsible for calls you made during that time period. They are not charging you an ETF so they are living up to the guarantee. You are seeking compensation NOT due you.
