- Report: #204900
Complaint Review: Verizon Wireless - Rome Nationwide
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Verizon Wireless
1601 Turner Mccall Blvd SE Rome, Nationwide, U.S.A.
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Verizon Wireless Constantly tells customers phones have WATER DAMAGE Rome Nationwide
*Consumer Comment: Have you tried removing the battery for 5 - 10 seconds ?
*Consumer Suggestion: liquid damage
*Consumer Suggestion: liquid damage
*Author of original report: To answer your question...
*Consumer Suggestion: I have had same problem!
*UPDATE EX-employee responds: water damage
*Consumer Suggestion: battery
I have 4 cell phones on a personal account. My husband has 7 cell phones on a business account. In the past 1-1/2 years 3 of these phones have been taken into our local Verizon store because they would not do one of the following: 1. Make calls. 2. Receive calls. 3. Receive a signal.
Each time we were told by the technician they would not attempt to repair our phones because they had "water damage". This was determined by removing the battery and looking at the small dot (indicator) on the back of the battery. If the battery is white - no water damage. If the battery is pink - water damage. My daughter dropped her cell phone Friday and took it into Verizon Saturday to be repaired. They would not repair it because it had "water damage". She told them she dropped it on the pavement, not into any water. They still refused to repair it. They offered her an option of purchasing a new phone for $149.99. Once she arrived home, we started checking all our Verizon phones and asking our friends, family and business associates to check theirs. Out of 23 phones checked, 21 of them had a pink dot on the battery - indicative of "water damage". Even my new phone that I've had since the middle of June '06 has a bright pink dot. This phone has been in a protective case since the day it was purchased and has never been in water, rain, etc.
My husband has talked to other business associates in a couple different states this morning and they also have pink dots on their batteries.
We carried insurance at one point and used it for one phone that was chewed up by a new puppy. We paid approximately $5.00 per month for the insurance for 11 month's (total of $55.00), we paid $50.00 deductible - Total of $105.00. The phone that was sent to us by Verizon's insurance company was a refurbished phone. At that time we dropped insurance because it didn't seem cost effective to pay this amount of money and receive an inferior product.
I know Verizon is in the business to make money - as we all are. However, they have a serious problem either with faulty indicatiors on the batteries of their phones, poor technicians, poor product, or maybe they are trying to force their customers into purchasing a new phone more frequently or to purchase their ineffective "insurance".
Darla
Rome, Georgia
U.S.A.
Each time we were told by the technician they would not attempt to repair our phones because they had "water damage". This was determined by removing the battery and looking at the small dot (indicator) on the back of the battery. If the battery is white - no water damage. If the battery is pink - water damage. My daughter dropped her cell phone Friday and took it into Verizon Saturday to be repaired. They would not repair it because it had "water damage". She told them she dropped it on the pavement, not into any water. They still refused to repair it. They offered her an option of purchasing a new phone for $149.99. Once she arrived home, we started checking all our Verizon phones and asking our friends, family and business associates to check theirs. Out of 23 phones checked, 21 of them had a pink dot on the battery - indicative of "water damage". Even my new phone that I've had since the middle of June '06 has a bright pink dot. This phone has been in a protective case since the day it was purchased and has never been in water, rain, etc.
My husband has talked to other business associates in a couple different states this morning and they also have pink dots on their batteries.
We carried insurance at one point and used it for one phone that was chewed up by a new puppy. We paid approximately $5.00 per month for the insurance for 11 month's (total of $55.00), we paid $50.00 deductible - Total of $105.00. The phone that was sent to us by Verizon's insurance company was a refurbished phone. At that time we dropped insurance because it didn't seem cost effective to pay this amount of money and receive an inferior product.
I know Verizon is in the business to make money - as we all are. However, they have a serious problem either with faulty indicatiors on the batteries of their phones, poor technicians, poor product, or maybe they are trying to force their customers into purchasing a new phone more frequently or to purchase their ineffective "insurance".
Darla
Rome, Georgia
U.S.A.
7 Updates & Rebuttals
Cj
Clarence,New York,
U.S.A.
battery
#2Consumer Suggestion
Sun, September 24, 2006
My dad last year fell into the lake, by accident with his cell phone in his pocket still. Didn't work at first, but I took it apart and dried the whole thing out for about 24 hours and it worked fine after that.
Thresa
Ft Worth,Texas,
U.S.A.
water damage
#3UPDATE EX-employee responds
Tue, September 12, 2006
verizon wireless uses 2 different types of watermarks that will show water damage, one of them is solid white and the other one is white with pink or purple lines on it. when a phone has water damage the dot will turn red or dark pink.most orf the batterys they use do not have a watermark on them, sometimes the phone will not work due to software issues you might take it back into the store and ask them to update the PRL and see if that helps. If not then demand a new phone.
Scott
Commack,New York,
U.S.A.
I have had same problem!
#4Consumer Suggestion
Wed, August 09, 2006
I just had the same problem happen to me today and just posted a complaint dated 8/8/06. In my opinion, Verizon is definitely doing something wrong here as my phone definitely did not have any water damage but that dot was pink.
Darla
Rome,Georgia,
U.S.A.
To answer your question...
#5Author of original report
Tue, August 08, 2006
Yes, we have tried taking the batteries out. We even used placed a battery into my daughter's phone from a working phone that's exactly like hers. It still didn't work. Thanks for the trying to help :)
Don
Belleville,Illinois,
U.S.A.
liquid damage
#6Consumer Suggestion
Tue, August 08, 2006
IT is not just Verizon, but every cell phone company that uses the infamous red dot. IT is basically a piece of litmus paper. IT can be set off by almost any type of liquid. Excessive sweat can do it, some customers would even say that strong humidity could do it. While the dot may change color, the phone may still work. For example, my friend actually jumped into a pool with his phone in his pocket. Once the phone dried out, it still worked fine. In terms of troubleshooting a phone, the first thing any wireless provided is going to do or ask you to do is to powercycle the phone. Like a computer, they do need to be reset every once in a while.
Don
Belleville,Illinois,
U.S.A.
liquid damage
#7Consumer Suggestion
Tue, August 08, 2006
IT is not just Verizon, but every cell phone company that uses the infamous red dot. IT is basically a piece of litmus paper. IT can be set off by almost any type of liquid. Excessive sweat can do it, some customers would even say that strong humidity could do it. While the dot may change color, the phone may still work. For example, my friend actually jumped into a pool with his phone in his pocket. Once the phone dried out, it still worked fine. In terms of troubleshooting a phone, the first thing any wireless provided is going to do or ask you to do is to powercycle the phone. Like a computer, they do need to be reset every once in a while.
Thomas
Anderson,South Carolina,
U.S.A.
Have you tried removing the battery for 5 - 10 seconds ?
#8Consumer Comment
Mon, August 07, 2006
I dropped our Cingular LG phone and it stopped responding. I took it to Cingular, and the young ladey removed the battery and then reinstalled the battery. Then she called it with her own cellphone and it worked just fine. She called this proceedure "rebooting" the phone, same as you must do with your PC from time to time to clear its cobwebs.
