Jennifer
Sacramento,#2Author of original report
Wed, June 06, 2007
Ok, so I got through to Verizon's collections department this morning, and the lady I spoke to said that the charges I was billed for had been removed from my account, and my account is now officially closed. Apparently, the second collections bill I recieved was mailed out just hours before Verizon had collections close out my account. I want to be confident, but I have been told by so many reps at Verizon that my account has been cleared up so many different times over the last few months, I actually expect another collections bill to arrive in the mail next month, and this time, I have no doubt it will end up on my credit report. As of today, this case is closed, but after what Verizon has put me through with this issue for the past 6 months, I have a gut feeling this issue will still come back to haunt me in the future. Thumbs down, Verizon. Your handling of this relatively (what should have been) simple billing error has lost you a good customer for life, as well as any others whom I can convince not to take their chances on you. And I have a really loud voice.
Jennifer
Sacramento,#3Author of original report
Wed, June 06, 2007
Ok, so I got through to Verizon's collections department this morning, and the lady I spoke to said that the charges I was billed for had been removed from my account, and my account is now officially closed. Apparently, the second collections bill I recieved was mailed out just hours before Verizon had collections close out my account. I want to be confident, but I have been told by so many reps at Verizon that my account has been cleared up so many different times over the last few months, I actually expect another collections bill to arrive in the mail next month, and this time, I have no doubt it will end up on my credit report. As of today, this case is closed, but after what Verizon has put me through with this issue for the past 6 months, I have a gut feeling this issue will still come back to haunt me in the future. Thumbs down, Verizon. Your handling of this relatively (what should have been) simple billing error has lost you a good customer for life, as well as any others whom I can convince not to take their chances on you. And I have a really loud voice.
Jennifer
Sacramento,#4Author of original report
Wed, June 06, 2007
Ok, so I got through to Verizon's collections department this morning, and the lady I spoke to said that the charges I was billed for had been removed from my account, and my account is now officially closed. Apparently, the second collections bill I recieved was mailed out just hours before Verizon had collections close out my account. I want to be confident, but I have been told by so many reps at Verizon that my account has been cleared up so many different times over the last few months, I actually expect another collections bill to arrive in the mail next month, and this time, I have no doubt it will end up on my credit report. As of today, this case is closed, but after what Verizon has put me through with this issue for the past 6 months, I have a gut feeling this issue will still come back to haunt me in the future. Thumbs down, Verizon. Your handling of this relatively (what should have been) simple billing error has lost you a good customer for life, as well as any others whom I can convince not to take their chances on you. And I have a really loud voice.
Jennifer
Sacramento,#5Author of original report
Wed, June 06, 2007
Ok, so I got through to Verizon's collections department this morning, and the lady I spoke to said that the charges I was billed for had been removed from my account, and my account is now officially closed. Apparently, the second collections bill I recieved was mailed out just hours before Verizon had collections close out my account. I want to be confident, but I have been told by so many reps at Verizon that my account has been cleared up so many different times over the last few months, I actually expect another collections bill to arrive in the mail next month, and this time, I have no doubt it will end up on my credit report. As of today, this case is closed, but after what Verizon has put me through with this issue for the past 6 months, I have a gut feeling this issue will still come back to haunt me in the future. Thumbs down, Verizon. Your handling of this relatively (what should have been) simple billing error has lost you a good customer for life, as well as any others whom I can convince not to take their chances on you. And I have a really loud voice.