MovingForward
Palm Beach Gardens,#2General Comment
Sun, January 13, 2013
I think your report is well written and insightful. I had always suspected that hold times were unrelated to research of the issue and that a supervisor was nothing but a co-worker; and, your report confirms my suspicions. [I also don't think this type of call center approach is limited to Verizon, it appears to be endemic today for many vendors.] If you, or anyone else, has a solution to change this type of behavior, please post. The only thing I can come up with is to leave the vendors that treat the consumers in this way.