Complaint Review: Verizon Wireless -

After completing my application. I got an email a few minutes later with a subject line... MICHAEL, looks like your request calls for some extra documentation.

I had a crystal clear picture of my drivers license front and back, but it was denied. I tried to login, but kept getting the message... You are not authorized to perform this action.

Finally I was able to get into a chat with an agent. They repeatedly asked me to call and I repeatedly told them I didn't have a phone, as I was outside the Cricket service area. Then the agent told me they didn't have access to my account. I stayed in the chat for over an hour and nothing was accomplished.

Here is the actual exchange. These people are really ignorant.

How can I help you today?

live agent Read

You

 at 16:52, Apr 25:

You'll be connected to the next available live agent as soon as possible.

Info

 at 16:52, Apr 25:

All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.

Info

 at 16:54, Apr 25:

Welcome to Verizon Wireless Sales Chat, my name is Debra! Your sales agent today!!I would be more than happy to assist you!!

Debra

 at 16:58, Apr 25:

Verizon is asking for additional documentation. Read

You

 at 16:58, Apr 25:

For a credit check?

Debra

 at 16:58, Apr 25:

Need an email to send your documents too?

Debra

 at 16:59, Apr 25:

I am providing my drivers licenst but it won't take it. Read

You

 at 16:59, Apr 25:

Are you doing a screen shot then emailing it in?

Debra

 at 16:59, Apr 25:

Everything that I click on results with... You are not authorized to perform this action. Read

You

 at 16:59, Apr 25:

[email protected]

Debra

 at 16:59, Apr 25:

May I email you the info? Read

You

 at 17:00, Apr 25:

We are sales not in credit.

Debra

 at 17:00, Apr 25:

The oder number os 147634 Read

You

 at 17:00, Apr 25:

I would not get any emails. You can visit a store or call the number in the morning.

Debra

 at 17:00, Apr 25:

I dont have a phone Read

You

 at 17:00, Apr 25:

Isn't there anyone I can email this info to? Read

You

 at 17:01, Apr 25:

You can visit a store near by to get the information shared there they can fax it over for you.

Debra

 at 17:01, Apr 25:

[email protected]

Debra

 at 17:01, Apr 25:

I'm in Lakeside, AZ. There's nothing up here. Read

You

 at 17:01, Apr 25:

Is T Mobile this complicated? Read

You

 at 17:02, Apr 25:

No stores?

Debra

 at 17:02, Apr 25:

Are you in the same Queue as Natalia? Read

You

 at 17:03, Apr 25:

Let me get you over to our customer care dept. Due to not having a phone or a account to open.

Debra

 at 17:05, Apr 25:

Hello? Read

You

 at 17:05, Apr 25:

Thank you !!! Read

You

 at 17:05, Apr 25:

This dept it the best to help at this point. Thank you for Choosing Verizon Wireless.

Debra

 at 17:06, Apr 25:

We received your message and we'll connect you with the next available live agent.

Info

 at 17:06, Apr 25:

Welcome to Verizon Messaging! My name is Andy. How may I assist you today?

Agent

 at 17:06, Apr 25:

Hi Andy! Read

You

 at 17:06, Apr 25:

Verizon is asking for additional info. I sent it but it is refusing it. Read

You

 at 17:07, Apr 25:

Hi, there!

Agent

 at 17:07, Apr 25:

May I email it to you and you can get it to the proper channels. Read

You

 at 17:07, Apr 25:

Also everything I click on results in... You are not authorized to perform this action. Read

You

 at 17:08, Apr 25:

May I know for what it is asking you for additional infr?

Agent

 at 17:08, Apr 25:

Identification. Read

You

 at 17:08, Apr 25:

I can let you talk to my mother... she can confirm that I came out of her womb. Read

You

 at 17:08, Apr 25:

May I know what is the identification for?

Agent

 at 17:09, Apr 25:

Verification. Read

You

 at 17:09, Apr 25:

Do you not know what Verizon wants? Read

You

 at 17:09, Apr 25:

May I know your phone number assocaited with Verizon account?

Agent

 at 17:09, Apr 25:

MICHAEL, looks like your request calls for some extra documentation. Read

You

 at 17:10, Apr 25:

The account number is 147634 Read

You

 at 17:10, Apr 25:

Do you have a phone number with Verizon?

Agent

 at 17:11, Apr 25:

I'm currently with Cricket and porting my number over to Verizon. Read

You

 at 17:11, Apr 25:

Oh I see.

Agent

 at 17:11, Apr 25:

6024759844 Read

You

 at 17:11, Apr 25:

You can help me with your mother's phone number?

Agent

 at 17:11, Apr 25:

I was kidding... she's dead. Read

You

 at 17:12, Apr 25:

I am sorry to hear that.

Agent

 at 17:12, Apr 25:

This is only a phone... why the big deal??? Read

You

 at 17:12, Apr 25:

Just to confirm, are you opening a new account or transferring your number to existing Verizon account?

Agent

 at 17:13, Apr 25:

New account with a port. Read

You

 at 17:13, Apr 25:

Thank you for the information.

Agent

 at 17:13, Apr 25:

What is your email? Read

You

 at 17:13, Apr 25:

Let me check the details and help you with it.

Agent

 at 17:14, Apr 25:

Michael, as I am from messaging team, I do not have access to emails.

Agent

 at 17:14, Apr 25:

DOES ANYONE HAVE AN EMAIL I CAN SEND THIS STUFF TO? Read

You

 at 17:15, Apr 25:

Please allow me quick moment to check the details with my resources.

Agent

 at 17:15, Apr 25:

Please... I'm about ready to cancel. Read

You

 at 17:15, Apr 25:

I apologize for the inconvenience caused to you

Agent

 at 17:16, Apr 25:

That doesn't help. Read

You

 at 17:16, Apr 25:

Thank you for your patience.

Agent

 at 17:17, Apr 25:

What can you do to help me? Read

You

 at 17:17, Apr 25:

I have checked the details and see that to get the account created and to help you with the verification document, you can contact our Telesale team and they will help you with it.

Agent

 at 17:18, Apr 25:

Why wasn't this information requested by Natalia when I was chatting with her. Read

You

 at 17:18, Apr 25:

I will help you with the direct number of our Telesales team.

Agent

 at 17:18, Apr 25:

I DONT HAVE A PHONE!!!!!!!!!!! Read

You

 at 17:18, Apr 25:

May I know if your cricket number is actve?

Agent

 at 17:19, Apr 25:

Yes. I am up in Lakeside, AZ and there is no service up here. This is why I'm switching to Verizon. If you don't want to help me, I'll go somewhere else. Read

You

 at 17:20, Apr 25:

Thank you for the information.

Agent

 at 17:21, Apr 25:

Let me check if I can get your chat transferred to that team

Agent

 at 17:22, Apr 25:

almost 30 minutes into this chat and nothing positive so far. Read

You

 at 17:22, Apr 25:

I am transferring your chat. Please stay connected.

Agent

 at 17:23, Apr 25:

You'll be connected to the next available live agent as soon as possible.

Info

 at 17:23, Apr 25:

Thank you. Read

You

 at 17:23, Apr 25:

All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.

Info

 at 17:25, Apr 25:

Hello! Thank you for chatting into Verizon Wireless sales chat. My name is __kim_________, with whom do I have the pleasure of speaking with?

Kimberly

 at 17:29, Apr 25:

Hi Kim... this is Mike Read

You

 at 17:29, Apr 25:

HI MIke, how can I help you today

Kimberly

 at 17:30, Apr 25:

After completing an application with Natalia, I got an email from Verizon with a subject line...MICHAEL, looks like your request calls for some extra documentation. Read

You

 at 17:31, Apr 25:

I tried to provide it but Verizon will not accept it. May I email it to you? Read

You

 at 17:32, Apr 25:

Let me get you to customer care to get that done

Kimberly

 at 17:33, Apr 25:

We received your message and we'll connect you with the next available live agent.

Info

 at 17:34, Apr 25:

I currently have a Cricket phone, but I am outside the service range; that's why I'm switching to Verizon. Read

You

 at 17:34, Apr 25:

Welcome to Verizon. How may I help you today?

Agent

 at 17:34, Apr 25:

In a little while it will be one hour into this chat and nothing positive has happened so far. Read

You

 at 17:35, Apr 25:

After completing my application with Natalia, I received an email from Verizon with a subject line... MICHAEL, looks like your request calls for some extra documentation. Read

You

 at 17:36, Apr 25:

Why didn't Natalia ask for this when I was in the chat with her? Read

You

 at 17:37, Apr 25:

I apologize for the inconvenience.

Agent

 at 17:38, Apr 25:

I tried sending Verizon crystal clear documentation, but it was denied. Read

You

 at 17:38, Apr 25:

That is really lame. Read

You

 at 17:38, Apr 25:

I am sorry, you are logged in as a visitor and we do not have access to your account

Agent

 at 17:38, Apr 25:

Your apoplgy is nice but it doesn't help me. Read

You

 at 17:39, Apr 25:

Send me to a Supervisor. Read

You

 at 17:39, Apr 25:

Natalia had access to my account... she made it. Read

You

 at 17:39, Apr 25:

Could you please let me know the exact issue?

Agent

 at 17:39, Apr 25:

Are you not reading my responses? Read

You

 at 17:40, Apr 25:

Verizon is asking for verification and when supplied, it denies it. Read

You

 at 17:40, Apr 25:

Order Information

Order Number: 147634

Order Location: X565301

Order Date: 04/25/2021

Mobile Number(s):602-475-9844 Read

You

 at 17:41, Apr 25:

Hello? Read

You

 at 17:42, Apr 25:

Phone calls are an anathema to Verizon. Read

You

 at 17:44, Apr 25:

I see that you are logged in as a visitor, please call on 18009220204

Agent

 at 17:44, Apr 25:

I DONT HAVE A PHONE!!!!!!!!!! Read

You

 at 17:45, Apr 25:

wHAT IS WRONG WITH YOU PEOPLE? Read

You

 at 17:45, Apr 25:

Send me to a Supervisor. Read

You

 at 17:45, Apr 25:

I can't login any other way. Read

You

 at 17:46, Apr 25:

Why don't you want to help me? Read

You

 at 17:47, Apr 25:

Why are you ignoring me? Read

You

 at 17:47, Apr 25:

I apologize for your frustration, and I do want to help you.

Agent

 at 17:48, Apr 25:

Prove it! Read

You

 at 17:48, Apr 25:

As you are logged in as a visitor we do not have access to your account, you need to call us

Agent

 at 17:48, Apr 25:

Get me to a Supervisor. Read

You

 at 17:48, Apr 25:

If you don't have access to an account that you started, then who does? Read

You

 at 17:49, Apr 25:

You need to call us

Agent

 at 17:49, Apr 25:

I do not have a phone. Are you not understanding the words that I am typing. I am outside the Cricket area. What can I tell you on the phone that I haven't already told you here? Read

You

 at 17:51, Apr 25:

Call my phone. It will say my name. Read

You

 at 17:51, Apr 25:

it ha now been one hour and absolutely nothing has been accomplished. Read

You

 at 17:52, Apr 25:

If this is the kind of service I can expect from Verizon, then maybe I made a wrong choice. Delivered

You

 at 17:53, Apr 25:

I just checked out Verizon on Ripoff Report. Wow! There is a slew of complaints. Should have checked there first. Delivered

You

 at 17:58, Apr 25:

It has now been 10 minutes since the last response. Verizon Customer Care is ignoring me and hoping I will go away. This entire message is going on Ripoff Report. Delivered

You

 at 18:00, Apr 25:

Bye for now. Delivered

You

 at 18:01, Apr 2