- Report: #720992
Complaint Review: Verizon Wirless - Internet
Reported By:
Armoni -
buford, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon Wirless
Internet, United States of America
Phone:
Web:
www.verizonwirless.com
Categories:
Business Rating:
(0)
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Verizon Wirless FRAUD ALLERT. FRAUD DEPT. IS JOKE Internet
Greetings! i had someone open an account with verizon wireless with out my permission and i never new of this account until i tried to obtain a car loan. i tried to contact verizon wireless fraud dept several times but phone is either busy or they dont call you back. im feed up with this. im the victim here and are suffering because of it. i cant file a police report unless i get some type of document from verizon and they wont contact me. finally i caled someone today and was transfered to account writeoffs (Terri id number
2410969 ) and when i advised her that i was going to record the call she stated im sorry sir i can not talk to you let me get your phone number and my supervisor will call you back within 30 minutes. its been 2 1/2 hours still no one called and no one will answer the phone. what am i susposed to do. i have paper documination that it couldn't have been possibly been me.
2410969 ) and when i advised her that i was going to record the call she stated im sorry sir i can not talk to you let me get your phone number and my supervisor will call you back within 30 minutes. its been 2 1/2 hours still no one called and no one will answer the phone. what am i susposed to do. i have paper documination that it couldn't have been possibly been me.
1 Updates & Rebuttals
spc3rd
Williamsburg,Virginia,
USA
You may be a victim of identity theft...
#2Consumer Comment
Tue, May 03, 2011
From the limited info you have provided...it would seem you may be the victim of identity theft. Have you been able to ascertain the NAME of the person who opened the account in your name?
Are you receiving bills from Verizon for the service, and are the bills you receive in YOUR own name? Here are a couple of suggestions:
1. Log on to "My Verizon" at http://verizon.com/ (or register there).
2. Check to see just how many accounts are actually listed in YOUR name.
3. If, in fact, the unauthorized account is in your name, you should immediately CLOSE it. (You may also wish to check to see WHO is listed as an account manager on the account).
4 Send a CERTIFIED LETTER with a return receipt request to Verizon's Consumer Relations Department, detailing your problem. Be sure to include all dates and times you contacted Verizon representatives and the responses you received. Include copies of all pertinent documentation.
5. In your closing paragraph, state specifically the remedy you are seeking to this problem.
Be as cordial/congenial as possible, avoiding the use of foul or threatening language. Lastly, review the suggestions provided here on the ROR website for dealing with situations such as yours. You may also wish to file a report with the Better Business Bureau as well.
I would strongly suggest you obtain copies of all 3 of your credit reports to check for unauthorized activity. The only absolute way to prevent someone (who has stolen your identity) from opening credit cards, obtaining loans, etc in your name is to place a freeze on your credit. Credit fraud-reporting services only alert you AFTER suspicious activity has occurred & as such,...is useless in preventing a recurrence of what you have experienced.
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