- Report: #386161
Complaint Review: Verizon - Albany New York
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Author Confirmed
Why?
Verizon
PO Box 1100 Albany, 12250-0001 New York, U.S.A.
Phone:
890-7100
Web:
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Verizon Internet Phone Co Refused to repair problem with internet and then charged $79.00 Cancellation fee. Now I am receiving bogus charges after I have paid everything else. Attorney General can only mediate, and if a utility won't come to a fair conclusion, I feel like I'm being intimidated at this point. Albany New York
On June 16th, I could not get onto my internet. When I called Verizon tech support, they couldn't see why I was unable to get on. I was told by a Verizon worker later that a code they saw at the office showed there was a problem and they would send someone the following week at no charge to me. That week, I called and was told there was no appointment and that I would be billed if someone came. So I was forced to go to another carrier for internet. The Verizon Co. said that I asked to cancel my service. I explained that they needed to show my service as being canceled because of non function. I have been billed and billed since then. I feel that some government agency needs to help people who become victimes of outrageous billing and bogus charges to the customer. I went to the Attorney General and waited 6-8 weeks to hear that Verizon didn't respond and that I could go to small claims court. I don't know that I can do that . I'm on a very small income. Is there anyone or anything that can be done about these unethical billing practices. Bottom line, I did not cancel my contract. Verizon refused to help me without getting more money.
Tod
Arcade, New York
U.S.A.
Tod
Arcade, New York
U.S.A.
3 Updates & Rebuttals
Erica R.
Virginia Beach,Virginia,
U.S.A.
Attorney's
#2Consumer Comment
Fri, October 31, 2008
If you go to a local attorney and let them know the situation, some attorney's are nice enough to assist you without pay. I had a similar problem with Wachovia charging my account into a negative nine hundred dollars. I called attorney's out of the yellow pages and I came upon one that was nice enough to call Wachovia and tell them that he was hired by me because I was suspecting some fraudulent activity on my account. He had my account in the positive three hundred dollars by the time he finished with them and was just happy to help a victim without payment. You would be surprised how many people will do that for free. Give it a try. Calling and simply asking costs nothing!
Erica R.
Virginia Beach,Virginia,
U.S.A.
Attorney's
#3Consumer Comment
Fri, October 31, 2008
If you go to a local attorney and let them know the situation, some attorney's are nice enough to assist you without pay. I had a similar problem with Wachovia charging my account into a negative nine hundred dollars. I called attorney's out of the yellow pages and I came upon one that was nice enough to call Wachovia and tell them that he was hired by me because I was suspecting some fraudulent activity on my account. He had my account in the positive three hundred dollars by the time he finished with them and was just happy to help a victim without payment. You would be surprised how many people will do that for free. Give it a try. Calling and simply asking costs nothing!
Erica R.
Virginia Beach,Virginia,
U.S.A.
Attorney's
#4Consumer Comment
Fri, October 31, 2008
If you go to a local attorney and let them know the situation, some attorney's are nice enough to assist you without pay. I had a similar problem with Wachovia charging my account into a negative nine hundred dollars. I called attorney's out of the yellow pages and I came upon one that was nice enough to call Wachovia and tell them that he was hired by me because I was suspecting some fraudulent activity on my account. He had my account in the positive three hundred dollars by the time he finished with them and was just happy to help a victim without payment. You would be surprised how many people will do that for free. Give it a try. Calling and simply asking costs nothing!
