- Report: #700392
Complaint Review: Verizon - Baltimore Maryland
Reported By:
Lucy -
Baltimore, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon
Baltimore, 21251 Maryland, United States of America
Phone:
Web:
Categories:
Business Rating:
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Verizon Baltimore, Maryland
Watch out for Verizon calls requesting customers to change minutes plan to the next top level. It is a rip off.
Somebody from Verizon called me and told me to change my minutes from 450 to 900 because I have used all my minutes. She told me that my charges will be 59.99 plus tax. I thought it was a good deal and I agreed to change my minutes from 450 to 900.
Few days later, I was surprised to see that my bill is $91.80. I called Verizon to inquire why they charged me $20 more and why they never mentioned that when they told me to change my minutes plan. I was told it is their policy and they cannot remove the $20.
Somebody from Verizon called me and told me to change my minutes from 450 to 900 because I have used all my minutes. She told me that my charges will be 59.99 plus tax. I thought it was a good deal and I agreed to change my minutes from 450 to 900.
Few days later, I was surprised to see that my bill is $91.80. I called Verizon to inquire why they charged me $20 more and why they never mentioned that when they told me to change my minutes plan. I was told it is their policy and they cannot remove the $20.
