Complaint Review: Verizon - Young America Minnesota

Dear Michael,

I do apologize for the inconvenince that you have encountered. Unfortunatly the rebate center is a different department that you need to contact. To check the status of your rebate please visit verizonwirelessrebates.com, or you can call them directly at 1-888-826-4932.

We appreciate your business. Thank you for using Verizon Wireless products and services.

Sincerely,

April

Verizon Wireless

Internet Fulfillment Team

Original Message Follows:

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I received a letter on 9/21/04 from your rebate center, tracking ID:

534617285 that stated the UPC number I sent was not valid for this offer.

I called the center at about 5:00 a.m. on 8/22/04 Ca. time. The number called was 1-888-826-4932.

The person I talked to said that the UPC I sent was wrong. I explained that I was told by some one from Verizon when I brought this to their attention that the UPC on the box never matched the on one on the rebate slip. (Note email below). She than said that they didn't receive a UPC and for to check out the box that the phone came in. I did and the lid with the UPC's had cut off by me when I sent in the rebate. She than asked if I had made a copy of the UPC's? I said I had but couldn't find the copy right now. (I found the copy last night). She said that they would need a copy of the UPC's. (Why if

it was the wrong one)?

I became angry and asked to speak to a supervisor. I talked to this so called supervisor who told me that they had received only one of the UPC's and I needed to resend a copy of the UPC's or I would be out of luck.

Today 9/23/04 I am sending a copy of a copy of the UPC's from the box that the phone came in. The UPC number is -----------.

I know that this is a ploy to either keep from paying the rebate on to delay paying the rebate.

Below are some of the problems that I have experienced in purchasing this phone.

I purchase the first phone on 8/8/04. It didn't work and I was told to send it back and a new one would be sent me. I was told that I would be charged and additional $146.61 and credited when Verizon received the bad phone.

I later was told that it would take 6 - 8 weeks to credit me, which means Verizon is using my money for two months because of their problem.

I sent the phone back the next day. When I talked to the person who told me to send the phone back I told her about the UPC on the box not matching the one on the rebate slip and she is the one who told me that they do but to make a copy. She implied that I might experience a problem with the rebate center.

The new phone came on 8/16/04 and would not activate. I called on 8/17/04 and after an hour or so the person was able to activate it. I asked her about the UPC's being different and was told the rebate slip was a form and

that I should not expect that to match, but to make a copy.

After all this the phone works, but I haven't received the credit for the first phone or the rebate. I purchased this phone for two reasons: first because of Verizon and the coverage and second because of the rebate.

I have contacted the FCC and the PUC and they have asked for all the details and names that I can come up with to be sent to them. I am not gathering those details.

I have never had a problem with Verizon before and I hope that what has happened to me is not Verizon company policy.

Sincerely,

Michael

Note: I am sending this email to the rebate center with the copy of the UPC's and maybe I'll get a reply from them in another 3 - 4 weeks.

----- Original Message -----

From: "VZW Internet Orders West-B2C"

To: "Michael

Sent: Friday, August 13, 2004 11:10 AM

Subject: Re: (KMM14712935V20572L0KM)

Dear Michael ,

Please contact our Support Department at 888-924-7935.

We appreciate your business. Thank you for using Verizon Wireless products

and services.

Sincerely,

April

Verizon Wireless

Internet Fulfillment Team

Original Message Follows:

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I have two problems with the phone.

1. Yesterday afternoon the phone shut itself off and every time I turn it on it shuts itself back off. I recharged it all night and this morning it does

the same thing.

2. I want to send in my rebate and it wants the UPC from the box the phone came from. The UPC on the box is different than the one listed on the rebate

form.

Please tell me what to do.

Thanks,

Mike

Mike

Temecula, California
U.S.A.

Click here to read other Rip Off Reports on Verizon

Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer