- Report: #756131
Complaint Review: VerizonWireless - Atlanta Georgia
Reported By:
Gregory -
Austin, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
VerizonWireless
Atlanta, 30348 Georgia, United States of America
Phone:
(800) 922-0204
Web:
www.verizonwireless.com
Categories:
Business Rating:
(0)
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VerizonWireless charged what was already paid for Atlanta, Georgia
Have 5 lines in account. From January 2011 pay for limited (250 messages) texting $5 each for 2 lines and limited (5000 messages) texting $20 for the 3rd line, in total = $5*2+$20 = $30. Blocked texting for the other 2 lines to avoid extra texting charges. After 6 months learn that for the same $30 we could have unlimited texting for the whole account, all lines.
Nobody in Verizon told me that it was possible until I get extra $419 for over the limit texting. In the same month I am overseas for 20 days and get $374.5 roaming charges. Total monthly charge becomes $1040.18. Is not is too excessive? Spoke to csr and got $209.5 credit, but the remaining $209.5 refused to remove even after speaking to supervisor. Being trapped by 2 years contract cannot get out.
Nobody in Verizon told me that it was possible until I get extra $419 for over the limit texting. In the same month I am overseas for 20 days and get $374.5 roaming charges. Total monthly charge becomes $1040.18. Is not is too excessive? Spoke to csr and got $209.5 credit, but the remaining $209.5 refused to remove even after speaking to supervisor. Being trapped by 2 years contract cannot get out.
