- Report: #1284441
Complaint Review: VerizonWireless - Nationwide
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Author Confirmed
Why?
VerizonWireless
Nationwide, USA
Web:
verizonwireless.com
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VerizonWireless Offered to reduce three lines by $20/month put never did it Nationwide
On November 23 I contacted Verizon to see if there was any way to reduce my high wireless bill. After a short time on the phone, I was offered a $20 per month discount on three of the lines. I was told at that time that the discount will be reflected starting with my December statement which I reeive in January. I waited and checked. It was not there, so I called and a very nice rep reviewed the notes and found exactly what I stated above. He than credited my current statemnt the $60 due me and told me what my new statement billing would be going forward. It was $60 less than current. I was very happy so I even than ordered another device and increased my services with Verizon.
Today I received a notification stating what my next month billing and the following months bill would look like. The $60 discount per month that I was told I would be getting was not there. I assumed there was just a timing issue, but I figured I should call and check it out.
AFTER AN HOUR AND THREE REPS, I have been told there is no such discount plan available and there is nothing that she can do to help me. The notes that Verizon have on file shows that I was to me given such a discount, but their position right now is that the plan does not exist, so I must except the fact that I was misled and decieved by them.
THEY CAN NOT KEEP PUSHING THE CUSTOMER AROUND ..... BUT WHAT CAN WE DO .... VERIZON IS TO BIG AND IT IS IMPOSSIBLE TO TURN A SHIP THAT LARGE. MUCH EASIER FOR THEM TO JUST RUN OVER THEIR CUSTOMERS.
