- Report: #1220312
Complaint Review: VerizonWireless - Nationwide
Reported By:
BelleJay -
harrisburg, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
VerizonWireless
Nationwide, USA
Web:
www.verizonwireless.com
Categories:
Business Rating:
(0)
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VerizonWireless Ridiculous Charges after being a loyal customer for over 9 years....talked into loosing my unlimited data and coerced into buying more mobile data Nationwide
My sister and I have had a family plan with Verizon for years now and not without complaint....I've felt that the amounts we are charged monthly have always been over the top.
At the end of this year I decided to call and research my options with renewing my contract since I was a few months past that option. When I spoke to a rep he sold me on a few things over the phone with monthy discounts and a waiver of my upgrade fee of $40...so he over the phone coerced me into upgrading my plan first so that he could apply everything else. He also did this by assuring me that my average data usage was under 10 gb And my sister only ever used two...we were sold the 10 gb plan with a promotional 2 gb free...
He did so and then told me that I couldn't get the phone I chose for the price he had told me because that was only the online price and I couldn't have it mailed overnight.....I was livid because at that point I was talked from my unlimited plan without the discounts he had offered me.
The same day I went into the store and explained my situation. The phone wasn't free there but by providing the online code I was able to get it free whew h*o......the sales rep then proceeded to sale me a tablet at no extra charge for a year as an extra line and 10 a year the following year....I said no at least 3 times before I said yes. The first month of my bill I somehow went extremely over my data and in order not to pay an outrageous fee I had to upgrade to 15gb.
I did so hoping to take it right back to ten the next month and noticed when I tried that the price was the same amount I was paying for 15. I feel that we were ripped off of data the first two months just so we would up our data there therefore raising our monthly fees making all discounts given sort of null and void...
Because my bill has been steeper than normal it was disconnected last month with a charge of a $20 reconnection fee (which unknowing went fRom $15) for all three lines on my account...2 phones and the stupid tablet I barley use. Really 60 bucks on top of the 27 dollars in taxes they charged for this tablet I was supposed to be getting free for a year. I'm ready to switch already and allow my early teterm fee to be my lesson for signing up for another two yeArs of robbery and it seems slavery to paying my Bill on l time to avoid a 60 dollar fee plus charge for struggling....
2 Updates & Rebuttals
Had enuff
Massachusetts,This guy Tyg has to be with Verizon
#2Consumer Comment
Wed, April 15, 2015
This guy Tyg needs to be in investigated by RIPOFF! He is obviously with Verizon. Check other complaints against them.
Jim
Florida,USA
YOU Had No Responsibility, Right?
#3Consumer Comment
Sat, April 04, 2015
I'm not a fan of Verizon either, so lets get that out of the way. In the final analysis, YOU are the decision maker...its up to YOU to decide if its a good deal and its up to YOU to walk out if the proposed deal does not suit you.
Let's see...YOU were "talked into", YOU were "forced", YOU were "coerced"! No...YOU decided to go along with their proposal. It was YOU who decided to GIVE IN on a deal you didn't want. Nobody FORCED you to enter into another contract with them. YOU decided that all by yourself. Develope a backbone!!!
