PATLive
Tallahassee,#2UPDATE Employee
Tue, September 13, 2011
The information provided in this report is false. PATLive has been in business for over 20 years and has over 15,000 clients. Our collection practices are conducted in accordance with Fair Debt Collection Practices Act. We have an A+ rating with the Better Business Bureau. There is no current investigation of PATLive under way with the Attorney General.
We apologize that you feel mistreated in any way. PATLive strives to provide excellent customer service. We researched your account when you reported the fraud. We have recorded phone calls of a person ordering the services and configuring the account. We then have more recorded calls where the same person called to report that the credit card was stolen and the account was set up fraudulently. It was obvious that the account was set up appropriately and the charges that were incurred for service were valid. We subsequently sent your information to collections and closed the account.