Complaint Review: victoryduanshop - Internet

I purchased a 32GB memory card from Victoryduanshop on Ebay for $6.93, which included shipping. Two days later i was sent a tracking number, which indicated a label was printed, and delivery by DHL was expected. However, DHL had no record of a package being given to them.

After two weeks,  tracking indicated that only a label had been printed, and nothing had been given to the post office. Yes, the tracking number changed from DHL to USPS. I emailed Victoryduanshop via Ebay, and asked them when my order would be shipped. They wrote back and said it had been shipped 15 days ago, even though the tracking number indicated that no package was ever accepted by USPS.

I emailed them again, and said again, the package has not been shipped yet, and asked them to look at the tracking number they provided. They refused and told me I would have to check with DHL and the post office. Of course, neither had a record of my package, and only had a record of a label being printed by victoryduanshop.

I emailed victoryduanshop again, an they continued to insist they had sent the package, and it was now up to me to figure out why I had not received it. Clearly, they did not comprehend the difference between printing a label, and actually taking a parcel to the post office for shipping.

I emailed them several more times trying desperately to convince them of their error, but they continued to deny their mistake.

At this point, they provided another tracking number, which was fraudulant, and no record of it exsisted with DHL, USPS, UPS or FedEx.

I then filed a claim with Ebay. Ebay immediately refunded my money (I do mean immediately). The money I paid was back in my account within two minutes of filing the claim.

I notified Victoryduanshop, and they continued to claim they had sent my package, and refused to accept the fact that they never shipped it.

At that point, I posted negative (but honest) feedback on Ebay for the transaction. 

WOW, now Vistoryduanshop emails me everyday, saying they are sorry, and wants me to retract my feedback, however after more than a dozen emails, they still refuse to take responsibility for their mistake. They refuse any option I have given them to provide decent customer service.

They refused to offer a discount coupon, send a free item (even if its something other than what I ordered), refused a written apology other than email, etc.

In summary:

VICTORYDUANSHOP (Seller on Ebay)

Refused to ship the item I paid for

Refused to check the three fraudulant tracking numbers they provided

Refused to send a replacement item

Refused to issue a refund

Refused to call USPS, DHL, UPS or Fedex

Refused to call me to discuss this failed purchase

Refused to check with their shipping department for the item

Told me to find the package they never shipped

Told me they might give me a discount if I retracted the honest feedback I left

Then, told me that great customer service is important to them, and they value my friendship and business.

Lastly, looking at all their feedback, they have many customers that have had the same problem I had.

In my opinion, Victoryduanshop has proven they are dishonest, cheap, lazy, and unethical. My next step is to report them to the bureau of consumer affairs, the Better Business Bureau, the consumer protection agency, and any other organzation I can find that protects consumers from terrible and dishonest businesses.

The sad thing is that they have warrented this report, and others, over a 32GB memory card, that probably cost them less than $2.00. (I remind you they were selling it for $6.93, which included about $1.50 for shipping and hanling.

Stay away from VICTORYDUANSHOP. They just take your money, then tell you to follow up, when they fail to fulfill their part of the legal contract.