Arbroker
Lonoke,#2Consumer Comment
Sat, July 11, 2009
I'm no attorney, but I think they could be brought up on charges of mail order fraud for not giving a "timely" refund for products returned within 30 days regardless of their order and refund policies. It may be easier to just file charges against them, but if you can win a class action suit against them, that would be better since it would cost them more money. I'll be glad to be a witness against them. I filed a ripoff report from Lonoke, AR about a week ago. I'd love to see them pay for some of the emotional pain and financial loss they are responsible for. They are preying on the poor and have a system in place to punish people who don't buy or want a refund. Its wrong. Charles
Jennifer
Payson,#3Consumer Comment
Mon, June 15, 2009
I returned my Video Professor via UPS 2nd Day Air with signature confirmation. (I have back-ups including tracking information). It was received by Video Professor on 5-14-09. I called to check on my refund and was told that I would receive refund in 21 BUSINESS DAYS. I called two weeks later to verify the information. Again, I was told 21 BUSINESS DAYS. After the 21st business day- I called as I still had not received my refund. I was told that somehow their system missed it. (I find that unreliable information as a web search I completed showed over 250 compaints regarding the exact same issue.) I was told that they would escalate my refund process (mind you, by this time- I should have already received my refund), and I would receive a refund within 7-10 business days. I asked for a supervisor. I understand payment gateways, etc. I know that when a customer has a card charged- all the company needs to do is to go back into that customer's transaction and push a button that says refund, select a refund amount and it is done. (Although it may take a few days to show up on the customer's financial records.) When I spoke with the supervisor, I explained that I could report them to the BBB (I work directly with all US and Canadian Offices). The supervisor told me that if I did that it would delay my refund by 30-60 days. Now they started resorting to blackmail. They have my money and I have no product. I followed their rules/regulations. I was informed by two of their employees that I would have said refund in 21 BUSINESS DAYS. Guess what??? I still don't have it. I have reported them and am filing a class action lawsuit against Video Professor. I have an excellent job and this is simply about principal. Of which, this company has none.
Anne
Denver,#4UPDATE Employee
Mon, June 08, 2009
V.P. is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day.
Dee
Florida,#5Consumer Suggestion
Thu, June 04, 2009
I copied this right from their home page: IMPORTANT INFORMATION: ANY TWO of the three computer tutorial CD-ROMs are yours free without further obligation, PERIOD. Take 10 days to decide if you want to keep the complete set of CDs. After your 10-day free trial, if you decide to keep the complete set, we'll conveniently bill your credit card just $189.95. Or simply call our customer care number at 1-800-519-4110 if you decide to return any one of the lessons. You will be charged nothing more and get to keep two computer learning CD-ROMS! You can also return everything within 10 days and receive a full Shipping and Processing refund upon your request. Click here to learn more about this offer. *Pay up to $6.95 (or $8.51 USD in Canada) for shipping & processing.