- Report: #745690
Complaint Review: Villa la Mas - San Antonio de Escazu Select State/Province
Reported By:
daninmarina -
Culver City, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Villa la Mas
500 meters south of Hotel White House San Antonio de Escazu, Select State/Province, United States of America
Phone:
+ 506 - 22 89 37 67
Web:
www.lemasaftercare.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Villa la Mas Petra TERRIBLE FOOD, MINIMAL AMOUNT OF FOOD, CANNED & FROZEN FOOD, NO HEAT OR A/C, RUSTY WATER, HIGH HUMIDITY, POOL IS ICE COLD & UNUSABLE. San Antonio de Escazu, Costa Rica
Where do I begin? Villa le Mas was a travelers worst nightmare come true. Be afraid....be very afraid.
The property is operated as a recovery center for post plastic surgery patients. Unfortunately the property is in the mountains and rain forest, which is counter productive to healing -surgical sutures MUST be kept DRY to heal properly and moisture encourages infection.
My experience there put my health and safety at risk. The property provides no standard safety features such as smoke alarms, fire extinguishers, lighted walkways, air conditioning, heat, hot water faucets in the bathroom sink, ....shall I go on?
If you read the so called 'Testimonials' on their web site, one is led to believe that guests are pampered during their recovery with gourmet meals, massage therapy, and an indoor swimming pool. Any positive reviews had to be written by the management. Evefryone I spoke to was horrified by the conditions there. One couple asked (begged) me to get them a room at the same hotel when I left. The pool is definitely there but only for photographic purposes. The pool is not heated so it cannot be used. The water is ice cold.
FOOD. Here's where the line is drawn in the sand. The quality and quantity of food is is so poor, it would not qualify for the federal school lunch program in the USA. Prisons deliver better food than what they serve at Le Mas. For example, lunches consisted of a bowl of soup, . . . . Were you waiting for a finish to that sentence. Guess what, it was finished. Lunch was a bowl of soup. On Sunday, I received a tray at the specified time of 12:00pm, which contained a tuna sandwich. There was a leaf of lettuce, one slice of tomato and a teaspoon of canned tuna that I wouldn't consider serving to my cat. Dinner was frozen food, like packaged lasagna and desert was canned fruit cocktail or lime jello. I haven't seen fruit cocktail since I was 4 yrs old.
Does this place even have a clue about nutrition? After my 6th of ten days, I ran for my life to the nearest 4 star hotel and had a decent meal. I nearly starved at Villa le Mas.
My recommendation for an A+ recovery facility is (((competitor's name redacted))) Heaven. I stayed there for 3 nights and it was wonderful. Exactly what a first class facility should be.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
The property is operated as a recovery center for post plastic surgery patients. Unfortunately the property is in the mountains and rain forest, which is counter productive to healing -surgical sutures MUST be kept DRY to heal properly and moisture encourages infection.
My experience there put my health and safety at risk. The property provides no standard safety features such as smoke alarms, fire extinguishers, lighted walkways, air conditioning, heat, hot water faucets in the bathroom sink, ....shall I go on?
If you read the so called 'Testimonials' on their web site, one is led to believe that guests are pampered during their recovery with gourmet meals, massage therapy, and an indoor swimming pool. Any positive reviews had to be written by the management. Evefryone I spoke to was horrified by the conditions there. One couple asked (begged) me to get them a room at the same hotel when I left. The pool is definitely there but only for photographic purposes. The pool is not heated so it cannot be used. The water is ice cold.
FOOD. Here's where the line is drawn in the sand. The quality and quantity of food is is so poor, it would not qualify for the federal school lunch program in the USA. Prisons deliver better food than what they serve at Le Mas. For example, lunches consisted of a bowl of soup, . . . . Were you waiting for a finish to that sentence. Guess what, it was finished. Lunch was a bowl of soup. On Sunday, I received a tray at the specified time of 12:00pm, which contained a tuna sandwich. There was a leaf of lettuce, one slice of tomato and a teaspoon of canned tuna that I wouldn't consider serving to my cat. Dinner was frozen food, like packaged lasagna and desert was canned fruit cocktail or lime jello. I haven't seen fruit cocktail since I was 4 yrs old.
Does this place even have a clue about nutrition? After my 6th of ten days, I ran for my life to the nearest 4 star hotel and had a decent meal. I nearly starved at Villa le Mas.
My recommendation for an A+ recovery facility is (((competitor's name redacted))) Heaven. I stayed there for 3 nights and it was wonderful. Exactly what a first class facility should be.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
1 Updates & Rebuttals
dmmonte
Massachusetts,United States of America
Disagree
#2General Comment
Mon, July 04, 2011
Totally disagree to what this person wrote . Villa Le Mas was fantastic. The care was great, the food great too. I've had many cosmetic procedures done both in the US and Costa Rica and I had more problems in the US (infection, procedures being re-done, etc). You cannot blame the "rainforest" for obtaining infection and noting that you're supposed to be in a dry area. You are indoors, the villas are extremely clean. I rate Villa Le Mas on a very high scale. My first visit, i stayed at another recovery retreat and my experience was night and day. I am so glad I stayed at Villa Le Mas. Petra and her staff are amazing and I will continue to send my referrals to her. You want good care, great food and fantastic views, go to Villa Le Mas. No health or safety risks at all. Just the finest care.
