Complaint Review: Village Transmission - Edmonds Washington

This clearly is not a matter of unhappy customer or warranty issue, this was a MISTAKE made by Village Transmission in failure to repair the transmission properly!  You are refusing to admit the MISTAKE which cause your customer major distress and financial hardship, what if the same happened to you, how would you feel?  I was not expecting a temporary fix, otherwise why spend over $2K that will last only a few months.  AAMCO Transmission did a great job, going on six years now (2012), it is still running strong.  You can ask AAMCO what kind of job you did.  A fact is a fact and you can't deny it!  I just hope you will not jeopardize another customer's car.  You damaged your own reputation by making a major MISTAKE!

I am totally aware of this, I contacted the Honda manufacturer right after the transmission problem, but they refused to pay for any repairs because this is a second hand car no longer under warranty.

I have been going to Village Transmission for more than 10 years and they are great. I never go with the first price quote. I always get 2 or 3 quotes and 85 percent of the time  I choose Village Transmission.
 
Thanks Village Transmission for everything you do.

First of all let me start by saying that we have been is business for over 47 years. And in that time you are bound to run in to an unhappy customer. No matter what you do to satisfy them .You can't, they are just normaly unhappy people.It is true we did overhaul her transmission. However when she brought it back 14 months later, it was out of warranty. I told her to please leave it with me so I could take care of the problem. She refued and said she had to have her car because she had things she had to do. The next week she called Saying the car was at another shop and she wanted me to pay the bill. I told her if she would bring me the car I would work with her in any way posible to make her happy. She refuesed. Instead opting to pay twice as much as the original price that I gave her and expecting me to pay the bill. The transmission we are dealing with is a problematic transmission with a design flaw. I did not design the transmission I only fixed it. I would be greatly supprised if she still has that car and if the transmission that Amco put in it still works."You can please some of the people some of the time but not all of the people all of the time". David Earp

First of all let me start by saying that we have been is business for over 47 years. And in that time you are bound to run in to an unhappy customer. No matter what you do to satisfy them .You can't, they are just normaly unhappy people.It is true we did overhaul her transmission. However when she brought it back 14 months later, it was out of warranty. I told her to please leave it with me so I could take care of the problem. She refued and said she had to have her car because she had things she had to do. The next week she called Saying the car was at another shop and she wanted me to pay the bill. I told her if she would bring me the car I would work with her in any way posible to make her happy. She refuesed. Instead opting to pay twice as much as the original price that I gave her and expecting me to pay the bill. The transmission we are dealing with is a problematic transmission with a design flaw. I did not design the transmission I only fixed it. I would be greatly supprised if she still has that car and if the transmission that Amco put in it still works."You can please some of the people some of the time but not all of the people all of the time". David Earp

First of all let me start by saying that we have been is business for over 47 years. And in that time you are bound to run in to an unhappy customer. No matter what you do to satisfy them .You can't, they are just normaly unhappy people.It is true we did overhaul her transmission. However when she brought it back 14 months later, it was out of warranty. I told her to please leave it with me so I could take care of the problem. She refued and said she had to have her car because she had things she had to do. The next week she called Saying the car was at another shop and she wanted me to pay the bill. I told her if she would bring me the car I would work with her in any way posible to make her happy. She refuesed. Instead opting to pay twice as much as the original price that I gave her and expecting me to pay the bill. The transmission we are dealing with is a problematic transmission with a design flaw. I did not design the transmission I only fixed it. I would be greatly supprised if she still has that car and if the transmission that Amco put in it still works."You can please some of the people some of the time but not all of the people all of the time". David Earp

First of all let me start by saying that we have been is business for over 47 years. And in that time you are bound to run in to an unhappy customer. No matter what you do to satisfy them .You can't, they are just normaly unhappy people.It is true we did overhaul her transmission. However when she brought it back 14 months later, it was out of warranty. I told her to please leave it with me so I could take care of the problem. She refued and said she had to have her car because she had things she had to do. The next week she called Saying the car was at another shop and she wanted me to pay the bill. I told her if she would bring me the car I would work with her in any way posible to make her happy. She refuesed. Instead opting to pay twice as much as the original price that I gave her and expecting me to pay the bill. The transmission we are dealing with is a problematic transmission with a design flaw. I did not design the transmission I only fixed it. I would be greatly supprised if she still has that car and if the transmission that Amco put in it still works."You can please some of the people some of the time but not all of the people all of the time". David Earp

You really need to contact Honda Customer Relations about this. Your Accord has a tranmission warranty extension which covers the automatic transmission and related components for 7 years/100,000 miles. You are most likely eligible for reimbursement for the amount you paid to have it repaired. Honda will still reimburse you even if you had it repaired at a non-Honda facility, which is waht you have done. Good luck!