Kim with VIP
Port Orange,#2
Mon, August 24, 2009
I don't know who Jesse is, but I do know he has NOTHING to do with your travel certificates, other than he probably worked for the people who bought them and gave them to you, so he would have no reason to return your calls as he would not be able to help you with your travel. You would have needed to contact VIP Travel, 386-252-2332 opt. 6.
Yes, the certificate very clearly states "This offer is not available Spring Break... and June, July, August for all states as this is peek season." the dates you gave us 3/21 - 29 (the week before easter) and 6/19-28 (the first week school gets out). The form also clearly states you MUST travel TO and FROM a major airport which you requested Pensacola and Norfolk, both according to IATA and the US Government do NOT have major airports by any means (we use www.nationsonline.org).
So yes your travel was not available, mainly due to the rules are the rules because that's how they work, and had they been followed you would have found MUCH better availability. As for your refund, your certificate did expire 1/11/09 and you would need to request that.
While I do sincerely appologize for any misunderstanding, it does always prove better results if you contact the company responsible, rather than a third party or an online complaint board. We unfortunatly had no idea of the trouble you were having until now.
Thank you,
Kim with VIP Travel