I spent over three hours on the phone with virgin mobile trying to have my phone fixed or replaced due to the fact it started freezing up and the phone is only a month old and i just paid my phone bill last week, i was told had to pay 25.00 to get a replacement phone or call manufacturer, i call manufacturer kyrocera and they told me virgin mobile was the only one who could send me a new phone and there shouldn't be a charge as my phone has a one year replacement warranty, so i call them back and was told no
Kandy
United States#2Consumer Comment
Fri, August 10, 2018
I am currently having the same issue with both Virgin Mobile & Kyocera. I just filed a complaint against both of them hours ago.