1, Report:
#1355387
Posted Date:
Feb 11 2017
VIRGIN MOBIL Bought a iPhone from Virgin Mobil tried to return and said I never purchased phone. Its on my bank account Virgin Mobile Plainfield, IN Internet
I bought a phone from Virgin mobil (iPhone 7 plus)over the internet. Phone has bad static and drops calls. Had phone less than 24 hrs. Called Virgin Mobile to return and they said that I never purchased a phone from them so I couldn't return it. They said that the order number that ...
Entity
Categories: Telemarketers
2, Report:
#1354264
Posted Date:
Feb 06 2017
Assurance Wireless californinia Lifeline Telephone Applicant californian
Back in May of 2016 I signed up for the California Lifelne Telephone Support via AssuranceWireless /Virgin Mobileas I have little or no Income and have many Physical problems including Heart issues and Could not afford to pay for a Cell Phone while I was outside of the Medical Clini...
Entity
Categories: Cellular Phone Companies
3, Report:
#1317435
Posted Date:
Jul 18 2016
cricket cell phone virgin mobil Bought service and its still not activated Internet
I bought servive through Cricket mobile cell phone service and it is still not activated. I bought the service at 1.00pm eastern time and they said to give it one hour, needless to say i called back at 3.00pm and they said 8 hours , I called again after 8hrs and now they are saying ...
Entity
Categories: Cellular Phone Companies
4, Report:
#1216584
Posted Date:
Mar 18 2015
virgin mobil kyocera won't replace or fix phone even though i only had phone activated for one month and a week and just paid phone bill last week, phone started acting up and spent ovr three hours with virgin moble and the manufacturer kyrocera Nationwide
I spent over three hours on the phone with virgin mobile trying to have my phone fixed or replaced due to the fact it started freezing up and the phone is only a month old and i just paid my phone bill last week, i was told had to pay 25.00 to get a replacement phone or call manufac...
Entity
Categories: Cellular Phone Companies
5, Report:
#1191287
Posted Date:
Nov 25 2014
BP Vesta Virgin Not sure how it started, but they have been direct billing me 58.41 since 4/2014 for a total of $408.87 and I did not notice. Portland Oregon
Not sure how it started and did not notice they have been direct billing our debit card $58.41 a month since 4/2014 for a total of $408.87. We do not use Virgin Mobil, we are not receiving product from anyone. Cannot make it stop because have no contact information. Will hav...
Entity
Categories: Credit Card Fraud
6, Report:
#1174615
Posted Date:
Sep 05 2014
Virgin Mobil unautherize charges to credit card on file laurel road Kentucky
Vrgin mobile no contrac phone company is keeping credit card you pay your bill with on file and charging them your monthly fees without your premission. Then they won't give you credit back and say you went online and paid your bill.
They won't remove the card even after they tell...
Entity
Categories: Cellular Phone Companies
7, Report:
#1085722
Posted Date:
Sep 19 2013
assurance wireless by virgin mobil usa abusive and incompetent representitives at toll free number for Assurance wireless by virgin mobile. aka/ lifeline assistance for low income phone program aka/ obama phone internet and tollfree line Washington
i have complex post tramatic stress disorde(ptsd) i have a hard time communicating at times for many resasons assocated with my ptsd. one is memorie and one is fear of more dammage due to my own experiences. its important that i have a phone as i have been in serious situations wher...
Entity
Categories: Cellular Phone Companies
8, Report:
#1082710
Posted Date:
Sep 08 2013
assurance wireless phone virgin mobil sent me replacement phone registered someone else can't get my name 3-5 days. mattoon, Illinois
I called assurance wireless for a replacement phone. My phone was lost. They sent me a phone that had been used and it was bad ,did not work very well. It finally quit
.I called for another replacement. I got it in about 3 days.
I charged it over night and discovered it did no...
Entity
Categories: Telephone Companies
9, Report:
#1077656
Posted Date:
Aug 21 2013
Virgin Mobil USA theft of money internet
How do you spell theft in this electronic world
that would be VIRGINmobilUSA
my account was canceled on 6/13/2013. I received no notification of the cancellation via email, despite having received 3 emails in 2013 from them regarding
a change in Terms and Conditions
2 n...
Entity
Categories: Cellular Phone Companies
10, Report:
#1056205
Posted Date:
Jun 04 2013
Virgin Mobil Unethical/illegal billing Internet
Virgin Mobile keeps changing the rules and moving the goalposts. I had $173 in credits which they said I could use to pay monthly charge. Then they changed it and said no.They increased my monthly charge over that which their customer service person said and said sorry, it is due to...
Entity
Categories: Cellular Phone Companies
11, Report:
#1055956
Posted Date:
Jun 03 2013
BP Vesta / Virgin Mobil Unauthorized withdrawal from my checking account Portland Oregon
I have been a Virgin Mobil customer for many years. This is the first time I ever had any problems like this. An unauthorized withdrawal was made from my checking account of $56.28 on 5/28/2013 as a 'Bill Pay Withdrawal' thru BP Vesta (trans # 14802079448).
No transaction i...
Entity
Categories: Credit Card Fraud
12, Report:
#1037338
Posted Date:
Mar 23 2013
assurance wireless virgin mobil poor service - ripping off consumers with low income and serious health problems such as cancer - times when no service at all mattoon, Illinois
our government needs to do business with american corporations with employees who's main language is english - this is still america is it not?
Entity
Categories: Government Stupidity
13, Report:
#964907
Posted Date:
Nov 05 2012
virgin mobil Charged me for phone minutes which I could not access. Sydney, NSW, , Other
Virgin Mobil charged me $66+for cell phone time.
When I tried to make a call, I received the message Call cannot be made because you have no time on your account.
I changed cell phone companies.
I was told by Kary in the Finance Dept that a refund could not be made because...
Entity
Categories: Cellular Phone Companies
14, Report:
#901497
Posted Date:
Jun 22 2012
Virgin Mobile USA Virgin Mobile Mail fraud, varies other US fraudulent activities, bad business practices, corp policy to make it impossible to resolve a problem and intended to break down the customer until they run out of time and Warren, New Jersey
I'm tired. I have been at this for hours today and over 100 hours since November 2011. You would not believe my story if I told you because no one would take the time and abuse that I have. I am a buess woman of 25 years, who used to be well respected in my communi...
Entity
Categories: Cellular Phone Companies
15, Report:
#844401
Posted Date:
Feb 25 2012
ASSURANCE WIRELESS PHONE COMPANY ASSURANCE WIRELESS/VIRGIN MOBIL/SPRINT/????I DON'T KNOW WHO PROFITS FROM THESE ACCOUNTS BUT NO-ONE SEEMS TO CARE ABOUT CUSTOMER COMPLAINTS. KEEPS MONIES/ STEALS MINUTES/ APOLIGIZES; BUT DOESN'T FOLLOW THRU/, Internet
I recently transfered my mobil cell phone number to a gov't backed plan named assurance wireless. I received a toy like phone via mail and finally dropped straight-talk to save money. [i am sorry i cancelled] As soon as I dropped other carrier the nightmares began. The phone w...
Entity
Categories: Cellular Phone Companies
16, Report:
#820030
Posted Date:
Jan 09 2012
VIRGIN MOBIL PHONE SHEILA MURRAY THEY TAKING MY MINS FROM ME, Internet
i had been with vringin mobelfor 6years and i been having prombel with them lately i just put 20 for 400 mins in 3days they are gone i just what to known were they went yes i use my phone but in 3daysi known that i haven't use that much some calls don't take
Entity
Categories: Sales People
17, Report:
#638671
Posted Date:
Sep 08 2010
Virgin Mobil Unlimited Plan - Took the Money and changed plan to per minute plan Internet, Nationwide
I had service with Virgin Mobil on their $49.99 Unlimited Phone Plan. I had their service for a few months in which every month I would go purchase the $50.00 card plus the taxes and fees. This month, I did the same thing - purchased the Top Up Card and added the minutes...
Entity
Categories: Cellular Phone Companies
18, Report:
#471423
Posted Date:
Jul 20 2009
VIRGIN MOBILE USA VIRGIN MOBILE AUTOMATICALLY DEDUCTED OVER $2,000 IN 3 MONTHS IN UNAUTHORIZED TOP UPS! NATIONWIDE
Incident = I had two pre paid cell phones for my children ages 12 and 13. On March 2, 2009 I called Virgin Mobile to top up and I asked the rep to STOP auto top ups form the phones and she said she would. April, May and June 2009 we were billed almost $2,119 in charges that NEVER s...
Entity
Categories: Miscellaneous Companies
19, Report:
#397079
Posted Date:
Dec 02 2008
Virgin Mobile USA Virgin Mobile Fraudulent Billing Practices Internet
I will explain my complaint by copying my emails back & forth with Virgin Mobile Fraud Department:
Sent: Tuesday, December 02, 2008 12:54 PM
To: FraudAlerts
Subject: Need assistance
To Whom it may Concern,
I have been trying to re-activate my phone for the past 3 weeks, h...
Entity
Categories: Cellular Phone Companies
20, Report:
#363764
Posted Date:
Aug 17 2008
Virgin Mobil not giving proper credit/payment to my account New Jersey
Virgin mobile quite simply had a malfunction and will not fix it. I paid my normal 66.00 fee for my monthly 59.95 plan giving 600 anytime minuets and unlimited nights and weekends, just like I have for over a year now. I paid what they said I owed, plus 4.00 tax, they took my full a...
Entity
Categories: Cellular Phone Companies
21, Report:
#351977
Posted Date:
Jul 16 2008
Virgin Mobile USA Virgin mobile ripped me off Nationwide
Virgin mobile is a scam.... They have taken money out of Bank account, and never returned my money. I had my set up to top up through my bank card. They charged me over $500.00 in 4 days. I only spend $20.00 every 2 wks to top up. That is all I have evr needed, it was meant to be a ...
Entity
Categories: Cellular Phone Companies
22, Report:
#307356
Posted Date:
Feb 08 2008
Virgin Mobil Unusable phone for over a week and no support San Diego California
My son had a Virgin Mobile Phone and bought a different one the end of January. We called Virgin and got everything transferred to the new phone. Everything went great for a week and then AMAZANINGLY on 2/1/2008 the phone quit working. I thought it was because they didn't charge ...
Entity
Categories: Cellular Phone Companies