- Report: #638671
Complaint Review: Virgin Mobil - Internet Nationwide
Reported By:
DJ -
Kerens, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Virgin Mobil
Internet, Nationwide, United States of America
Phone:
Web:
www.virginmobileusa.com
Categories:
Business Rating:
(0)
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Virgin Mobil Unlimited Plan - Took the Money and changed plan to per minute plan Internet, Nationwide
I had service with Virgin Mobil on their $49.99 Unlimited Phone Plan. I had their service for a few months in which every month I would go purchase the $50.00 card plus the taxes and fees. This month, I did the same thing - purchased the "Top Up" Card and added the minutes to the phone. When I added the minutes - their recording said you have added 50.00 to your $49.99 unlimited plan and the next payment will be due October 3. Two days later, they cut the service off. I call them from another phone and they tell me that the $50.00 didn't cover the $49.99 service so they changed the account to a by the minute account. Then they tell me that the price for the unlimited plan has changed but they don't sell the Card in that denomination so I would have to purchase 2 cards to keep the service on top of the $50.00 that I had already paid them. So for this month of service it would cost me $110.00. I told them I had already paid them the $50.00 and I still had the pin number to verify that. They told me that they had that $50.00 but in order to use the phone, I would have to go purchase 2 more cards for $30.00 each. I told them I wasn't going to do that as I had already paid them the $50.00 plus. They said - You can cancel the account if that's what you wish. This company is a rip-off. Don't use them.
