Fuck
Long Beach,#2Consumer Suggestion
Tue, February 15, 2011
Virgin refuses to let customers speak to these departments [Billing, Complaints, Management] without requiring a 2-day wait time for a callback. During that time if you do not receive the call they will NOT CALL BACK.
I had to go through the CCTS to get my money back from them. It was a simple issue that Virgin just could not wrap their heads around. Low level techs understood, sympathized. But the higher ups didn't understand the situation because I could NOT talk to any of them.
Again I suggest the CCTS. Virgin has the WORST customer service, the WORST overall service and WORST quality hardware. This is Bell's answer to lower-class marketing. Gangster rap playing on hold. Slang used by operators "Chill out while I hook you up with someone to treat you real nice." Give me a break!!!!! I'm not 14 and black. Grow up!!! A company catering to retards! It's no wonder they don't give a s#!t about customer service.
Buy a phone and you'll have it activated the same day. Have a technical or billing error and it takes 3-5 days just to talk to someone about it.