Complaint Review: Virgin Mobile USA - Warren New Jersey

I have subscribed to Virgin Mobile for several years now. I just wanted to respond to the individuals complaint about his service being disconnected after 90 days. It is VM's policy that you MUST top up (add more money to your acct) every 90 days to avoid disconnection. This is not hidden in any way. It is made VERY clear in all their brochures, online, thru their agents,etc. VM is very upfront and their rules are very simple. Even if you don't top up within 90 days your acct remains "active" (although you can't make calls) for 2 more "months". At any time you can make your top up and phone service continues without a hitch. VM even has a new service for those that don't use their phones much and tend to forget to top up. Just add $90 to your acct and you don't have to top up for a YEAR! Tell me another phone company that allows you to make payments once every 3 months to a year? Don't let this individuals report stop you from doing business with VM. I have investigated ALL the prepaid services and have found VM to be the best. Their proces are right, they have many plans to choose from, decent phones and very good customer service.

I have to agree with the post before this. I love my service with Virgin Mobil. It clearly states the terms on the web page and comes with the phone. I purchased my phone for emergencies and the few times a year I travel. The fact that you have to 'top up' at least $20 every 90 days is great even if you never really use the phone...$80 a year is great in my opioion. All minutes roll over and NEVER expire until you deactivate the phone and even then will stay in your account for another 60 days just in case you change your mind. My point is I researched alot of phones like this with no contracts etc and found them all to be sneaky with hidden charges in the very TINY print...and cost a heck of alot more minute wise and monthly charges. Virgin hides nothing and tell you up front. They by far are the best I have found. I found it odd that you would buy SPRINT phones...Virgin Mobil uses sprints 'lines' for their service. So you would get the same service area problems. Perhaps you are not in a good area for signal via Sprint. Try a different LINE carrier. Good luck and do your research BEFORE buying anything and ALL WAYS read the fine print and know the terms of the contract before buying. I bought and activated my phone and researched ther terms for Virgin right from their website-also there is a link at the bottom of the website that says LEGAL INFO. Always read this in anything you buy...it may be tiny print (not virgin) but a lot of sellers will hide their rules here...just because most dont read it does not mean you are not liable to the terms. Good luck

I have to agree with the post before this. I love my service with Virgin Mobil. It clearly states the terms on the web page and comes with the phone. I purchased my phone for emergencies and the few times a year I travel. The fact that you have to 'top up' at least $20 every 90 days is great even if you never really use the phone...$80 a year is great in my opioion. All minutes roll over and NEVER expire until you deactivate the phone and even then will stay in your account for another 60 days just in case you change your mind. My point is I researched alot of phones like this with no contracts etc and found them all to be sneaky with hidden charges in the very TINY print...and cost a heck of alot more minute wise and monthly charges. Virgin hides nothing and tell you up front. They by far are the best I have found. I found it odd that you would buy SPRINT phones...Virgin Mobil uses sprints 'lines' for their service. So you would get the same service area problems. Perhaps you are not in a good area for signal via Sprint. Try a different LINE carrier. Good luck and do your research BEFORE buying anything and ALL WAYS read the fine print and know the terms of the contract before buying. I bought and activated my phone and researched ther terms for Virgin right from their website-also there is a link at the bottom of the website that says LEGAL INFO. Always read this in anything you buy...it may be tiny print (not virgin) but a lot of sellers will hide their rules here...just because most dont read it does not mean you are not liable to the terms. Good luck

I have to agree with the post before this. I love my service with Virgin Mobil. It clearly states the terms on the web page and comes with the phone. I purchased my phone for emergencies and the few times a year I travel. The fact that you have to 'top up' at least $20 every 90 days is great even if you never really use the phone...$80 a year is great in my opioion. All minutes roll over and NEVER expire until you deactivate the phone and even then will stay in your account for another 60 days just in case you change your mind. My point is I researched alot of phones like this with no contracts etc and found them all to be sneaky with hidden charges in the very TINY print...and cost a heck of alot more minute wise and monthly charges. Virgin hides nothing and tell you up front. They by far are the best I have found. I found it odd that you would buy SPRINT phones...Virgin Mobil uses sprints 'lines' for their service. So you would get the same service area problems. Perhaps you are not in a good area for signal via Sprint. Try a different LINE carrier. Good luck and do your research BEFORE buying anything and ALL WAYS read the fine print and know the terms of the contract before buying. I bought and activated my phone and researched ther terms for Virgin right from their website-also there is a link at the bottom of the website that says LEGAL INFO. Always read this in anything you buy...it may be tiny print (not virgin) but a lot of sellers will hide their rules here...just because most dont read it does not mean you are not liable to the terms. Good luck

I have to agree with the post before this. I love my service with Virgin Mobil. It clearly states the terms on the web page and comes with the phone. I purchased my phone for emergencies and the few times a year I travel. The fact that you have to 'top up' at least $20 every 90 days is great even if you never really use the phone...$80 a year is great in my opioion. All minutes roll over and NEVER expire until you deactivate the phone and even then will stay in your account for another 60 days just in case you change your mind. My point is I researched alot of phones like this with no contracts etc and found them all to be sneaky with hidden charges in the very TINY print...and cost a heck of alot more minute wise and monthly charges. Virgin hides nothing and tell you up front. They by far are the best I have found. I found it odd that you would buy SPRINT phones...Virgin Mobil uses sprints 'lines' for their service. So you would get the same service area problems. Perhaps you are not in a good area for signal via Sprint. Try a different LINE carrier. Good luck and do your research BEFORE buying anything and ALL WAYS read the fine print and know the terms of the contract before buying. I bought and activated my phone and researched ther terms for Virgin right from their website-also there is a link at the bottom of the website that says LEGAL INFO. Always read this in anything you buy...it may be tiny print (not virgin) but a lot of sellers will hide their rules here...just because most dont read it does not mean you are not liable to the terms. Good luck

Being a retailer of virgin mobile phones, and haveing been so for at least a couple of years. I have encountered only one bad experience involving virgin mobiles customer service, and that was resolved with a quick talk to the persons supervisor. The TOS agreement does specifically state that you have 90 days to "top up" or add time to your phone. If you do not your phone is disconnected. It is stated in information you receive when you buy your phone, and when it is activated either through their website, or their customer service. I would suggest that before you ever purchase a product of this sort, to ask alot of questions. Any questions you may have, and read the TOS its their for a reason. The TOS pretty much from any company shields them from lawsuits in regards to these matters. Hope this could shed some light on this situation.

Sir, I am sorry you didn't pay attention when you called to activate your phone. Not only does the assistant tell you we disconnect service after 90 days our automated system sends you texts ever 25 days to remind you. I am also sorry you didn't read your terms of service that came with the phone. And yes, we also told you that if you forget, as long as you top up within 60 days of the day we disconnected service, you will get back your minutes and you will keep the same number. People! When will you learn! Listen to your customer service agent (in Virgin's case it's your AT YOUR SERVICE agent)and read your terms of service! I get so irritated when people don't. And, with regards to your ringtones, call *86 on your phone (it will work for that number) and request a refund of that money. However you have to be connected to do so.