- Report: #1372517
Complaint Review: Visalia Skin Care - Internet
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Author Confirmed
Why?
Visalia Skin Care
Internet, USA
Phone:
(855) 579-9245
Web:
N/A
Categories:
Business Rating:
(0)
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Visalia Skin Care SKIN SMOOTH LINE I purchased sample of product then received a charge of 89.95 two weeks later. Arizona
I purchased a sample of Visalia Skin Care for $3.95 which was shipped to me after a few days. I carefully reviewed the website and nowhere did it state that I would have any further obligations for additional payment or recurring charges. Today I received an $89.95 charge to my credit card. I called the number listed on the charge and the automated system stated, "Your account has been canceled and you will have no further charges. So I asked to speak to a representative. I spoke with Antonio who stated that in the Terms and Conditions, after two weeks I would be charged $89.95 for the sample I had received. He said he could offer me a credit of $35.00 if I wanted to return the product. He then stated that he would cancel my account. Moments before I spoke with Antonio I received an email stating that my order had been canceled. It stated the date and time of the cancellation. The time was at least 12 hours before I contacted them. I then asked to speak to a supervisor and Sunny came on the line. She said the same thing as the first representative and offered me the same $35.00 credit. She could not explain why I received an email canceling my order. I informed her that I would contact my bank and dispute the charge and she said that was my choice. She then abruptly disconnected the phone line.
