howard
Eden Prairie,#2UPDATE Employee
Wed, September 04, 2002
I have worked for ShopNBC for a while now, and I can tell you one thing - DO NOT ORDER ANYTHING FROM THERE. We are constantly getting calls from people who have not recieved their order, have recieved empty boxes, or who have returned an item and have never been credited for the item. Also, ShopNBC loves to send items to the wrong address so that someone in another state recieves the item you paid for. And please, please do not order the computers that ShopNBC sells. I also purchased one from ShopNBC (I got a 30%) discount. Viscom Technologies WILL NOT HELP YOU. They do not even know what they are doing. I had to pay Microsoft $30.00 to diagnose my problem, then lie to the people at Viscom and tell them that they were the ones who told me that was the problem. They finally fixed my computer a month and a half later. Our Customer Service department barely even exists. There are a total of 40 people working in Customer Service, which means that there are 20 during the day, and 20 at night, while hundreds or even thousands of people are calling. Does this make any sense?? But ShopNBC does not care. Management has said that they will do nothing about it because for every customer they lose, they get 2 more. Instead they blame their problems on the people who place the orders for their customers. ShopNBC pays the phone reps $5 to sell the computer's extended warranties. They have not given the employees their money since April. They go through a teleservices company called West Teleservices. The site which they use is in Baton Rouge, LA. The working conditions there are horrible. Phone reps are barely allowed to go to the bathroom or breaks. There are fleas in the carpet and for at least three years the carpet has not been cleaned, while hundreds of people trek in and out each day. Phone reps are constantly getting ear infections because they never replace the pads on the headsets. Here is some contact information on ShopNBC and their affiliates. Bug them to death ShopNBC -------- Kelli Smith Fax: 402-496-9417 Corporate Office Phone: 952-943-6000 West Teleservices ----------------- Fax: 225-612-3692 Phone: 225-612-3400 Bose ------ Phone: 1-800-611-5019 Solutions --------- Phone: 1-800-821-1279 AOL ---- Phone: 1-800-466-5463 Oh, and you're welcome =)