- Report: #1053867
Complaint Review: Visionworks - Miami Florida
-
Author Not Confirmed
Why?
Visionworks
3301 Coral Way Miami, 33134 Florida, USA
Phone:
305-443-7276
Web:
www.visionworks.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Visionworks Eye wear Miami Florida
At approximatly 12:38 I presented with my mother (78 YO) to Vision works for their $89.00 two frames no line bi-focal special. All went well untilwe picked up the order.
1) On three occassions they tried to change the price from $89.00 to $99.00. Once by the greater, next by the technician in training (Yan), finnaly by the female manager. On all three occasions I redirected them to the $89.00 advertisement.
2) They demanded payment in full. my poor mother paid in cash.
3) The glasses were not delivered as promissed. The glasses were supposed to be No-Line Bi-Focals. What she received was
the 1890 style Bi-focals that are raised, have a visible foot print and line on the glasses.
When I called to ask why this was done when I personnally on two occassions said she was going to get the Bi-focals no lines, which made my mother very happy.
She is very sad and said she felt she was given 2nd class treatment because she was the only one in the store that got the trainee and was not delivered what was advertised and she wanted.
Bait and Switch!!!
Class Action anyone?? I'm sure this is happening all over the US.
I'll file!!!!
Taken for a ride,
MiamiNice57
1 Updates & Rebuttals
Not a bait and switch at all.
Pennsylvania,But did you pay the $89?
#2Consumer Comment
Mon, July 22, 2013
Did they correct the 2/99 2/89 issue for you at the sale? Did your mother only pay the $89?
It is not a bait and switch. The ad clearly states 2 frames up to 69.96, standard plastic lenses any kind of vision (single vision, bifocal, no line bifocal).
"Bait-and-switch is a form of fraud used in retail sales but also employed in other contexts. First, customers are "baited" by merchants' advertising products or services at a low price, but when customers visit the store, they discover that the advertised goods are not available, or the customers are pressured by sales people to consider similar, but higher priced items ("switching")."
Sounds like the good were available, and they were more than willing to help you out. Sometimes a sale just isn't in the system, and they need to manually correct it.
Payment is ALWAYS required 100% in full at the time of the sale. Always. If there was an issue with this, they could have put everything on hold for her. Had you gone to a private optometry office, they may have been able to do a down payment, or she may have been able to pay upon pick up. But I can assure you she wouldn't be paying $89 or even $99 for two pair of glasses.
It sounds like the new associate accidentally put the lens type in wrong, or somewhere something was miscommunicated. At least they're willing to correct the problem.
I hope your mother receives her progressives (no line bifocals) like she wanted. I also hope the next time you end up doing something for the first time, that people have more patience with you than you have with the poor associate.
