- Report: #1394728
Complaint Review: Vividseats.com - chicago Illinois
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Author Confirmed
Why?
Vividseats.com
225 W. Randolph, 30th Floor chicago, 60606 Illinois, USA
Web:
vividseats.com
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Business Rating:
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Vividseats.com This company would not cancel a purchase made in error. Bad customer service and very rude. chicago Illinois
Worst customer service....soon to be out of business with their attitude. We went online to buy two tickets for a football game in Boulder CO. Somehow their site picked 6 tickets and not the two we wanted. After the purchase was completed within 5 minutes my wife saw the mistake and contacted the company. The customer service person said too bad the sale is final. We said you have not even proccesed the purchase...please cancel. So, we contacted American Express to dispute the charge. I gave the company another call to talk with management and explain what happened so we could fix the proublem and move on. The manager was a jerk, he too said all sales are final. They offered to sell the tickets for us and charge us for the transaction. They all suck! The attitude and policy of this company will cause them to fail. Don't by anything from them. There are too many other companies out there to chose from that care about their customers.
