- Report: #1245613
Complaint Review: Vivint Home Security - Nationwide
-
Author Confirmed
Why?
Vivint Home Security
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vivint Home Security Salesman Christopher J. Adamson Albany Oregon Salesman for ADT later for Vivint.. Said Vivint took over contract which was a total lie. I owe ADT! Albany Oregon Nationwide
Christopher J. Adamson was a prior salesperson for ADT alarm company, he sold us a system from ADT. Before the contract was up he called on us and said Vivint had taken over ADT's contracts and would update the system for free and we would have a new company which was Vivint. I said OK as our ADT system was outdated and had begun to give us false alarms and technical problems.
Sounded like a good deal at the time. Later ADT kept charging us, so we called Mr. Adamson and he said it was a clerical error only for one month and he would correct it. He also sent his personal check #343 to us (which I have a copy of) for the sum of one month ($55) to cover the "mistake." A couple of months later I noticed ADT still charging our CC $55 a month plus the money we paid to Vivint each month. I did a CC charge-back on ADT but realize I will undoubtably have to settle up with them.
Another call to Mr. Adamson and he said this had "never happened before" and he would take care of the "mistake'. Now a few months have gone by and Mr. Adamson will not answer our calls after promising us more money. I'm in negotiations right now to buy out the ADT contract before it does any more damage to our credit rating and planning to use my corporate lawyer to take Mr. Adamson along with Vivint to task. I wonder how many more folks this guy has swindled?
1 Updates & Rebuttals
Andrew
United StatesADT
#2REBUTTAL Owner of company
Sat, May 22, 2021
Hello- Thank you for taking the time to let us know about your experience. We are very concerned to hear about this. Please reach out to us at [email protected] for assistance. Please provide us with your account information and include your post.
