- Report: #1453890
Complaint Review: Vivint Solar - Lehi Utah
Reported By:
Brian A -
Stockton, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vivint Solar
800 Ashton Blvd Lehi, 84043 Utah, United States
Phone:
877-404-4129
Web:
vivintsolar.com
Categories:
Business Rating:
(0)
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Vivint Solar Advocate team Rep Rachel Vanisi CEO David Bywater 52 weeks and counting Lehi Utah
I had Vivint Solar panels put on my roof in August of 2017. Today is July 28 2018, and nothing is running yet. I was told by the salesperson that it should be from 4-17 weeks for all paperwork and inspections to be done. Well we are just about 52 weeks in and Vivint Solar is not working. My system should have been on since January 2018, but since it was raining and not much sun out I wasn't really worried. But once the sun started to come out I starting getting a bad feeling so I started calling. So many excuses and they were all directed at PGE. So I asked to speak to supervisor but none available. I was told a supervisor would call me back the next day, that was months ago and I yet to hear from a supervisor. The only way I got there attention was after I started posting reviews like this one on different social media platforms. I posted on the Vivint Solar website, yelp, bbb, consumer affairs, Call Kurtis from the news, google reviews, solar reviews, best company, energysage, and now this one. I have an annual payment due in a couple months and have asked Vivint Solar to help with that since my system hasn't even been up any part of this year. But the rep is giving me the run around. I have emailed the Vivint Solar CEO twice already and can't get help from him either, so to all that are looking into solar, please please please do not even look at Vivint Solar. Save the headache and go elsewhere.
