- Report: #1378238
Complaint Review: vivint - Nationwide
Reported By:
jullibully -
MONCKS CORNER, South Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
vivint
Nationwide, USA
Web:
www.vivint.com
Categories:
Business Rating:
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vivint vivint home security contract bait and switch tactics Provo Nationwide
DO NOT USE VIVINT THEY ARE LIARS AND CROOKS. I lost my job and called Vivint to ask when my contract was over because that would be one less bill to pay especially at 60.99 per month. The very nice man offered to lower my bill by 15.00 a month that would make my bill 45.99. He kept going on and on about that this would extend the WARRENTY 3 or 4 times that when he read a blurb about extending the contract 36 months I didn’t hear that - I heard warranty, and I did agree to the warranty being extended 36 months NOT THE CONTRACT. This is a bait and switch tactic. The system is old and not working, the alarm keeps going off for loss of power and lost sensor. I only have 1 camera on because even with the phone help we cannot get this old one on line. They sent me batteries so that I could fix it myself with telephone help, exactly what am I paying 60.99 a month for? I AM CANCELLING MY CONTRACT. I actually called to renegotiate a lower bill and stay with Vivint even with the crappy equipment but not now, not after being hung up on 3 times when being “transferred” and being lied to. So here’s the numbers:
The lowered my bill by 14.99 for 12 months saving me 179.88.
They added 36 months on my expired contract costing me 2195.64
Wow I saved 179.88 just to pay 2195.64??? I don’t think so, this is predatory!!!
DIRTY SECRET, THEY DON’T MONITOR YOUR SYSTEM, THEY PAY ALARM.COM 4.50 A MONTH TO DO THAT AND THEY POCKET THE DIFFERENCE IN MY CASE 56.49 A MONTH FOR OLD DEFUNK SYSTEM AND EQUIPMENT THAT I HAVE TO MAINTAIN MYSELF.
